The Client Service Representative works fom home and is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.Assist the Call Center Supervisors and QA/Training Department. Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services.
Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.
Follow standard operating procedures to ensure consistency and accuracy.
Address customer's inquiries and resolve problems to ensure that appropriate changes are made.
Refer unresolved customer grievances to designated departments for further investigation.
Communicate with the supervisor regarding any potential needs or concerns.
Assist the Call Center Supervisors and QA/Training Department on an as-needed basis.
Perform data entry accurately.
Perform other duties as assigned by management.