HEALTHCARE CUSTOMER SUPPORT REPRESENTATIVEContract to hireOnsite - potential for hybrid schedule with proven success track recordBenefits of this Role:
Formal paid training program with hands-on experience
Opportunities for advancement and promotion
First shift schedule with opportunity to WFH after successful training and integration
Brand new/beautiful building – everything updated, new equipment, cafeteria in facility, ideal place to work.
Once permanent, competitive benefits offered: paid vacation and personal time, 401k plan, healthcare coverage, life insurance.
Core Experience:
6+ months of Call Center experience
Healthcare and Medical Terminology experience
Strong computer proficiency and attendance record
HS Diploma or GED
A Day in the Role:
Handling phone calls in a blended (inbound and outbound) call center environment with healthcare entity customers to assist on self-pay balances, secure payments, update insurance information, explain charges, and handle disputes.
Conduct reminder call campaigns collecting open healthcare balances
Responsible for understanding client operations, such as, patient payment options, offering and reviewing eligibility, providing instructions and locations for mail in or on site payments, etc.
Work Environment:
Onsite
Business Service center
Shift: Monday - Friday 8:00AM-5:00PM(EST)
1/2 hour lunch and breaks throughout the day
For questions, please feel free to contact us:About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.