Sales and Service Manager - Bethlehem
Job LocationsUS-PA-Bethlehem
Job ID
2024-1807of Openings1Category
Retail NetworkOverviewResponsible for assisting the Branch Manager in all aspects of sales and service, management, and audit and control for the assigned branch.ResponsibilitiesThe following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.
Achieve deposit, loan, new consumer and business households leveraging our relationship based sales and service model.
Leads and coaches team members to best in class internal and external customer service.
Proactively seek to bring in external business via disciplined calling and sales efforts.
Participate in the development and management of sales activities and processes for the branch.
Be an ambassador of technology by utilizing the customer relationship management platform.
Act as a product/services referral source for various bank departments including loans, trust and investments.
Participate in development of ongoing marketing and business development activities within market area, coordinating with other business units as appropriate.
Support branch management to oversee operations, administration, staffing, audits, compliance, and security.
Lead inside sales and cross-selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.
Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
Perform other tasks as may be assigned by management.QualificationsEducation and Experience
High School diploma or equivalent required; Associates or Bachelor's degree preferred
Previous banking or relevant work history and supervisory experience preferred
Skills and Competencies
Sales experience and/or demonstrated aptitude and desire to succeed at business development activities
Thorough knowledge of Bank products and services
Excellent customer service skills
Demonstrated verbal and written communication skills
Ability to interact well with Team members and customers
Good Supervisory and coaching skills
Strong attention to detail and accuracy
Basic computer skills
Ability to multi-task and remain organized
Ability to achieve sales goals through relationship-based selling techniques
NMLS required
Ability to use sound judgment when making decisions on behalf of the BankIt is the policy of Penn Community to provide equal employment and advancement opportunities to all individuals. For this reason, employment decisions at Penn Community will be based on merit, qualifications, and abilities. Except where required or permitted by law, employment practices will not be influenced or affected by an applicant's or Team Member's race, color, religion, sex, national origin, age, sexual orientation, physical or mental disability, veteran status, or any other characteristic protected by law.