Position SummaryThe Senior Security Specialist acts as a first responder for emergencies, evacuations, and active shooter incidents supporting the Guardian home office location in Bethlehem, PA. It is an armed, on-site hybrid position that has daily responsibilities for processing visitors, assisting colleagues, monitoring access control alarms and cameras, conducting building tours, and performing Global Security Operations Center (GSOC) Operator functions.You will, as on-site security:
Respond to emergencies in an orderly manner using proper training and following all SOPs.
Function as first responder in security emergencies, making “on the spot” determinations, of how to respond and determining when an escalated response / potential use of force is required to protect employees.
Ability to interact with law enforcement and other emergency responders in a highly effective manner.
Provide a courteous, professional, respectful, pleasant, and responsive interaction with each associate and visitor; presents a good image of Guardian and of the Corporate Security Office.
Check for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress and egress, access control or video surveillance problems, and unauthorized persons.
Document all incidents in a manner that ensures all facts are accurately reported and can be effectively used in connection with any necessary legal action that may be required.
Control access to Guardian facilities; assists visitors and verify right to access; screens visitors and Guardian associates in an efficient manner in order to expedite their admittance to the facility.
Monitor entrances and exits, prevents unapproved or unlawful entry, controls entrances, monitors remote entrances and other areas of the facilities.
Perform investigations of alleged misconduct as directed by Corporate Security Leadership.
Conduct site visits to new and existing locations to conduct security assessments and determine control requirements and improvements if necessary.
You will, as a GSOC Operator:
Proactively monitor and report critical information for global and regional incidents.
Maintain global situational awareness of all regional and home office locations.
Initiate and coordinate crisis management response activities.
Utilize advanced skills to perform preventive safety measures to protect property from theft, damage, or persons from hazards or interference.
You have
Strong Microsoft office knowledge coupled with access control and video monitoring software.
5 Years of proven experience in Corporate Security or GSOC roles (Preferred)
Experience in Emergency Response and First Responder services (e.g., First Aid, CPR, etc.) (Preferred)
Strong Customer Service Skills
Excellent communication and writing skills
Ability to remain calm and take control during emergency situations
Experienced in writing reports
Valid Driver’s License (Required)
Must successfully pass a comprehensive background check and must be drug free (Required)
PA Armed certified via PA 235 (or able to obtain)
High degree of professionalism and accountability
Self-starter with the ability to problem solve with little supervision
Experience adapting to changing business priorities and environments
Leadership BehaviorsAchieve Results
Take ownership & accountability for actions and results
Convey a sense of urgency; meet deadlines without compromising quality & accuracy
Able to operate in a complex environment with rapid change and manage multiple efforts simultaneously
Values People
Shows respect for & cooperate with individuals of a variety of backgrounds
Builds effective working relationships, work to include others
Acts as a team player by collaborating and working toward common goals
Manages conflict & friction effectively
Does the Right Thing
Lives up to commitments
Demonstrates high standards of professionalism, integrity & customer service
Holds self and others accountable for actions/decisions
Acts honestly & fairly in business practices and dealings with others
Puts Customers First
Actively listens to what customers (end users/sponsors/stakeholders) have to say
Takes action to resolve customer problems promptly & to ensure customer satisfaction
Uses feedback as an opportunity to continuously improve customer service levels
Reporting RelationshipThis position reports to the Manager of Corporate Security OperationsLocation /TravelBethlehem, PA office – In office 5 days a weekSalary Range$56,200.00 - $92,335.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our PromiseAt Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-BeingAs part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.Health Care
Choice of [high deductible/copay] medical plans with prescription drugs, including coverage for fertility and transgender inclusive benefits
Dental plan
Vision plan
Health care accounts – flexible spending, health reimbursement, and health savings accounts
Critical illness insurance
Life and Disability Insurance
Company-paid Life and Disability insurance plus voluntary supplemental coverage
Accident insurance
Retirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
Flexible work arrangements (part in-person/part remote)
Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring Health
Wellness programs, including fitness program and equipment reimbursement
Child, adult, and elder back-up care support through Bright Horizons
Adoption assistance
College planning
Tuition reimbursement
Student loan assistance
Commuter benefits in select metropolitan areas
Equity & InclusionOpportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
Employee Resource Groups:
Colleague Connection Committees
Community Involvement Committees
A culture that encourages colleagues to bring their authentic selves to work
Voluntary self-ID
Pronunciation and phonetic spelling of names
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .