Job Details

ID #53742625
Estado Pennsylvania
Ciudad Aston
Full-time
Salario USD TBD TBD
Fuente UPS
Showed 2025-03-29
Fecha 2025-03-30
Fecha tope 2025-05-29
Categoría Etcétera
Crear un currículum vítae
Aplica ya

Client Relationship Manager

Pennsylvania, Aston, 19014 Aston USA
Aplica ya

Title:Client Relationship ManagerJob Purpose:The Client Relationship Manager will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.Main Duties and Responsibilities:

Improve customer service experience, create both engaged customers and employees; facilitate organic growth

Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery

Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network guidelines, policies and procedures

Establishing and communicating service metrics; monitoring and analyzing results; implementing changes

Take ownership of customer issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Analyze statistics and compile accurate reports

Keep ahead of industry developments and apply best practices to areas of improvement

Control resources and utilize assets to achieve qualitative and quantitative targets

Maintain an orderly workflow according to priorities

Improve customer service quality results by studying, evaluating, and re-designing processes

Requirements:

Bachelor’s degree in a related field

Experience managing a Customer Service function

Understanding of Central Lab and Clinical Trial supplies industry desired

Ability to think strategically and to lead

Excellent written and verbal communication skills

Strong client-facing and communication skills

Excellent knowledge of management methods and techniques

Ability to translate your skills to other employees through training and mentoring

Advanced troubleshooting and multi-tasking skills

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.Moving Our World Forward by Delivering What Matters.

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