Description We are looking for a diligent Customer Service Representative to join our team based in Allentown, Pennsylvania. In this role, you will be primarily focused on gift card support and fulfillment for our eCommerce clients. You will interact with a diverse array of clients, maintaining the highest level of service and professionalism. You will also handle customer interactions via various messaging campaigns, including email, phone, and chat systems.Responsibilities:
Communicate with merchants and sales partners via phone, email, and chat systems.
Process orders using proprietary software.
Handle and resolve USPS, UPS, and FedEx shipping issues.
Maintain inventory of client materials and mailing supplies.
Assist merchants with online gift card orders and provide reports.
Schedule and perform gift card conversions.
Resolve issues related to gift card activation and redemption.
Review and approve gift card orders before printing.
Ensure first-call resolution through effective problem-solving.
Demonstrate reliable performance and attendance
Requirements
Qualifications:
Proven experience in call center and general customer service roles.
Ability to effectively resolve customer service issues in a professional manner.
Strong communication skills, both oral and written.
Proficiency in order entry processes and systems.
Experience with email correspondence in a professional setting.
Familiarity with ticketing systems and support ticket management.
Comfortable answering inbound calls in a high-volume environment.
Knowledge of managing inventory in a customer service context.
How to Apply:
If you're enthusiastic about making an impact and meet the requirements mentioned above, we'd like to hear from you. To apply, please submit your resume. For immediate consideration, feel free to call us at 610-882-1700.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .