Join our team as Scheduling Coordinator at Lancaster Family Health Center in Salem, OR. Join our team where you'll play a crucial role in ensuring patients receive the care they need. You'll provide exceptional customer service by managing the scheduling phone queue, assisting patients with their appointments, and verifying insurance details. You'll be the friendly voice guiding patients through their healthcare journey, coordinating with providers, and ensuring all information is up-to-date. This role offers a fulfilling opportunity to make a difference in the community while working in a supportive and collaborative environment. If you have excellent communication skills, a passion for helping others, and are bilingual English/Spanish, this could be the role for you!Lancaster Family Health is part of Yakima Valley Farm Workers Clinic, a leading community health center in the Pacific Northwest. With 40+ clinics across Washington State and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.Explore our short clips, "WEare Yakima"and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.Position Highlights:$17.99-$22.04/hour DOE with the ability to go higher for highly experienced candidatesAdditional pay for your bilingual skills100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicineProfit sharing & 403(b) retirement plan availableGenerous PTO, eight paid holidays, and much more!What You’ll Do:Manage scheduling phone queue, transfer calls to appropriate staffSchedule patient appointments based on guidelines and provider availabilityVerify and update patient demographic and insurance informationNotify patients of schedule changes and adjust appointmentsAssess patient needs to meet with Patient Benefits Coordinator, schedule appointments as neededHandle daily scheduling work queues and provide patient outreachOffer backup support to Front Office positions as requiredQualifications:High School Diploma or General Education Diploma (GED)One year's experience working in a call center, scheduling appointments, and clerical work in a healthcare environment is preferredBilingual (English/Spanish) required at a level 9Ability to prioritize work and handle various tasks simultaneously, with frequent interruptionsStrong interpersonal skills with the ability to interact with patients, providers, and staff in a professional mannerBasic knowledge of medical terminology is preferredBasic knowledge of the Epic systems is preferredBasic proficiency in Word and ExcelOur Mission Statement“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”Our mission celebrates diversity. We are committed to equal-opportunity employment.PI262206061 Apply