Join our XplorPay vertical as a Risk Analyst to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.Reporting into the Director of Risk, you will help us with the daily monitoring of merchant processing activity, as well as, conducting investigations of suspicious merchant activity that may be related to merchant(s) processing outside of or not as approved parameters. Analyst is responsible for evaluating patterns in merchant processing activity and researching against internal and external information sources that help in evaluating and identifying potentially suspicious merchant or card holder issues. Review system and department generated reporting that support in identifying potential processing issues to help mitigate potential company losses. Analyst will be responsible for answering incoming and making outgoing calls to customer base in a professional courteous manner; log and notate customer interaction; follow-up on customer inquiries and research; review faxed and emailed request and inquiries; read and interpret business and financial documents; ability to multi-task, handle escalated calls and negotiate a resolution; recommend process improvements and work on special projects.  Some of the other responsibilities include:Analyze merchant account activity alerts generated by automated monitoring systems in order to identify suspicious transaction or processing issues Review system and department generated reporting that support in identifying potential processing issues to help mitigate potential company losses Collaborate with cross-functional teams to design, communicate, and implement risk mitigation strategies, ensuring compliance with industry standards and regulations Monitor emerging trends and threats in the payments industry, adapting risk assessment methodologies accordingly Read and interpret business and financial documents to analyze trends, detect potential fraud, and assess risk Conduct verbal and written communication with merchants and issuing banks, including handling escalated issues, gathering information, and managing appropriate actions to resolve risk concerns Develop and maintain Standard Operating Procedures (SOP) and efficient processes to ensure consistent and effective risk management practices  Perform other related duties as assigned by management - The average base salary pay range for this position is $55,000 to $70,000- May be considered for a discretionary annual bonus  Location: You can work fully remote in this position, provided you have eligible working rights in the United States, and you are in a time zone with enough overlap to collaborate with your team.#LI-Remote