Job Details

ID #54234548
Estado Oregon
Ciudad Portland
Full-time
Salario USD TBD TBD
Fuente Oregon
Showed 2025-07-27
Fecha 2025-07-27
Fecha tope 2025-09-25
Categoría Apoyo técnico
Crear un currículum vítae
Aplica ya

IT Support Specialist

Oregon, Portland, 97201 Portland USA
Aplica ya

Our company, a leading provider of payment processing solutions for local businesses, is seeking a motivated and enthusiastic IT Support Specialist to join our growing team. This is an excellent entry-level position for someone with a strong foundation in IT who is eager to learn the ins and outs of the payment processing industry.

Pay Range: $18/hr+ (DOE)

With opportunities for growth once you prove yourself.

Your Role:

In this role, you will be the first point of contact for our valued merchants, providing them with top-notch technical support and ensuring their payment systems are running smoothly. Your responsibilities will include:

Troubleshooting and resolving a variety of technical issues related to point-of-sale (POS) systems, online payment gateways, and payment terminals.

Assisting merchants with hardware and software installation and configuration.

Responding to merchant inquiries via phone and email with a professional and courteous demeanor.

Documenting, tracking, and managing support tickets to ensure timely resolution.

Guiding merchants through solutions for transaction failures, connectivity issues, and other payment-related problems.

Escalating complex issues to senior technical staff when necessary.

What We're Looking For:

A solid understanding of and confidence with computer systems, networks, and various operating systems.

Excellent problem-solving and troubleshooting skills.

Exceptional phone etiquette and strong communication skills are a must.

A valid driver's license and reliable vehicle are required for occasional on-site client visits (gas will be compensated).

A patient and professional demeanor with a customer-focused attitude.

The ability to work independently and as part of a team.

Experience with basic web programming (HTML, CSS, JS) is a plus

Why Join Us?

This is more than just a job; it's a chance to join a tight-knit team and build a career in the rapidly evolving fintech sector. You will gain invaluable hands-on experience with the latest payment technologies and have the unique opportunity to interact with and support local business owners in our community. We offer:

A foot in the door to the payments industry: Learn about payment security, compliance standards like PCI-DSS, and the technologies that power modern commerce.

Opportunities for growth: We are committed to the professional development of our team members.

A dynamic work environment: You'll never be bored in the fast-paced world of payments.

Negotiable on-call schedule with overtime pay

On the job training, we are ready to support you through a difficult learning curve

Opportunity to help shape design and shape company workflows

If you are a motivated individual with a can-do attitude and a desire to learn, we encourage you to apply. Please submit your resume and a brief cover letter outlining your interest in the position.

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