Our company, a leading provider of payment processing solutions for local businesses, is seeking a motivated and enthusiastic IT Support Specialist to join our growing team. This is an excellent entry-level position for someone with a strong foundation in IT who is eager to learn the ins and outs of the payment processing industry.
Pay Range: $18/hr+ (DOE)
With opportunities for growth once you prove yourself.
Your Role:
In this role, you will be the first point of contact for our valued merchants, providing them with top-notch technical support and ensuring their payment systems are running smoothly. Your responsibilities will include:
Troubleshooting and resolving a variety of technical issues related to point-of-sale (POS) systems, online payment gateways, and payment terminals.
Assisting merchants with hardware and software installation and configuration.
Responding to merchant inquiries via phone and email with a professional and courteous demeanor.
Documenting, tracking, and managing support tickets to ensure timely resolution.
Guiding merchants through solutions for transaction failures, connectivity issues, and other payment-related problems.
Escalating complex issues to senior technical staff when necessary.
What We're Looking For:
A solid understanding of and confidence with computer systems, networks, and various operating systems.
Excellent problem-solving and troubleshooting skills.
Exceptional phone etiquette and strong communication skills are a must.
A valid driver's license and reliable vehicle are required for occasional on-site client visits (gas will be compensated).
A patient and professional demeanor with a customer-focused attitude.
The ability to work independently and as part of a team.
Experience with basic web programming (HTML, CSS, JS) is a plus
Why Join Us?
This is more than just a job; it's a chance to join a tight-knit team and build a career in the rapidly evolving fintech sector. You will gain invaluable hands-on experience with the latest payment technologies and have the unique opportunity to interact with and support local business owners in our community. We offer:
A foot in the door to the payments industry: Learn about payment security, compliance standards like PCI-DSS, and the technologies that power modern commerce.
Opportunities for growth: We are committed to the professional development of our team members.
A dynamic work environment: You'll never be bored in the fast-paced world of payments.
Negotiable on-call schedule with overtime pay
On the job training, we are ready to support you through a difficult learning curve
Opportunity to help shape design and shape company workflows
If you are a motivated individual with a can-do attitude and a desire to learn, we encourage you to apply. Please submit your resume and a brief cover letter outlining your interest in the position.