We are a small Managed Service Provider looking to add an additional Service Desk Technician to our team. If you have a great sense of humor, humility, and a passion for technology and want to work in an environment where your technical skills, work ethic, and dedication to great customer service are valued and rewarded, we want to hear from you!
Job Duties:
Support and optimize small and medium-sized business clients’ Windows-based networks. This includes installation,
configuration, repair, and migration of PC and server hardware, software, network equipment, and line of business
applications.
Technical Skills and Experience Required:
2 – 4 years of experience providing help desk support, preferably in a Managed Service Provider environment.
Experience using MSP tools i.e. ConnectWise, Automate (Labtech) Kaseya etc.
Ability and experience deploying, managing, and repairing Windows systems in domain-based networks, including
hardware-level repairs and configurations.
Strong working knowledge of Windows Server technologies, including Active Directory, Group Policy, Hyper-V
virtualization, and core networking services i.e. DNS/DHCP/Shared data and printer management.
Proficiency and experience configuring and administering hardware firewalls, routers, and switches. Remote access
implementation and support.
Office 365 administration and migration knowledge.
Backup, restore and disaster recovery processes – Datto Backup experience preferred.
Experience deploying and managing Antivirus and security software – ESET experience preferred.
Interpersonal and Organizational Skills Required:
Ability to multi-task and adapt to constantly changing priorities throughout the day, in a fast-paced, sometimes
stressful environment.
Strong work ethic and time management skills.
Ability and willingness to go above and beyond in providing excellent customer service for our clients and support
for your co-workers.
Commitment to continually improving and developing your technical skill set.
Exceptional written and verbal communication skills with clients, co-workers and vendors.
What we can provide to you:
A competitive wage and generous health plan
Flexible PTO / Sick Time
Certification and education assistance
Work / Life Balance
Simple IRA Match