Annastasia Salon is looking for a Location Lead for our Multnomah Village location. This position is the hub for the location. Our new Lead will train and mentor front desk staff, produce schedules, order inventory, handle customer concerns, and report to the salon's General Manager.
Our ongoing training and development plan will support this position to become their individual best. The Location Lead is a stepping stone for future advancement as our company grows.
Anastasia Salon is known for how we care for our employees. They are our WHY. We know that happy employees create an amazing experience for our guests.
Requirements
One full month of training
Make offerings to guests
Answering phones
Scheduling appointments
Cleaning
Assisting guests with products
Organizing and maintaining products and shelves
Multitasking
Being prompt
Reliable
Personable with guests
Communication skills
Problem solver
Duties & Responsibilities
Grow incremental sales
Controls inventory levels and spending (back bar and retail)
Cultivates front desk team and client retention. Manages client rebook rates
Efficiently handles and trains the front desk team on scheduling, canceling, and re-scheduling client appointments
Supervise Support Leaders and provide feedback to indirect reporting leader
Manages booking mistakes, corrective work, re-do, or refunds in a professional manner
Support annual marketing plan through implementations and achieving goals
Identifies areas of improvement and provides possible solutions to GM
Other Duties
Handles escalated customer complaints in a professional and friendly manner
Maintaining a clean, organized salon
Deals with general inquiries from the team/clients of the salon
Compensation
- $21 an hour
- Bonus for front desk team hitting goals (Current)
- Sick Pay - 40 hours front-loaded each year (The first year is prorated)
- Vacation pay.
- 1st year: 40 Hours (90-day waiting period)
- 2nd year: 80 Hours
- 3rd year 120 Hours
- Unpaid time off, Managers don't have a cap on unpaid time off.
- Kaiser Health Insurance.
- Free Hair Services
- Product discounts
- Student Loan Repayment Benefit