We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 270 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.
Responsibilities
As an Assistant Retail Experience Manager, you will work to support the Retail Experience Manager in the day-to-day and long-term success of retail staff. This position will help build the best customer experience by focusing on what matters most, the team. You will assist with recruiting, onboarding, scheduling, coaching, performance management, training, event management, and education of our Retail Sales Associates, or Outfitters, as we call them.
Qualifications
Available to work a flexible schedule, including days, evenings, weekends, and holidays
Demonstrated leadership ability with at least 1 year of retail experience in a customer-facing sales setting and management of floor.
Passion for managing, training, motivating employees
Can own and manage administrative tasks, customer interactions and a fast paced environment while staying organized.
Fosters growth of others through recognition, coaching and development opportunities.
Promotes individual and team performance by setting expectations, delegating and by providing tools and resources.
Builds and maintains trust from staff and customers by using sound judgement.
Passionate, positive, self-motivated and detail-oriented.
Collaborative and customer-centric.
Willing to go above and beyond when needed.
Communicate professionally with customers and team.
Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education.
Support all Fleet Feet initiatives, activities and functions.
Perks:
High energy and fun atmosphere
Training and advancement opportunities within the Fleet Feet brand
Community involvement and community service activities
Training Program and Product Discounts
Passionate team members
Fleet Feet franchisees operate as independent business owners. If you apply and are hired at our location, you would be an employee of a Fleet Feet franchisee and not an employee of the Fleet Feet Corporation.