YOUR ROLE:
You will answer telephone inquiries in a friendly and courteous manner.
Accurately input individual and group reservations into the property management system. To track occupancy statistics and current in-house status to facilitate maximum occupancy.
Answers department telephones. Assists callers with social and group lodging reservations.
Performs data entry, including entering group blocks of sleeping rooms and group rooming lists into the computer.
Inputs and ensures accuracy of package breakdowns.
Prepares group account list
Posts and tracks advance deposits.
Calculates no-show room revenue.
Provide information regarding guests and groups to Front Office associates.
Performs general office duties including typing, data entry, filing, and answering telephones.
Provides support to the operator, front desk, and bell staff as needed and directed.
What We Offer:
Competitive salary and benefits package.
Opportunities for career growth and advancement.
A supportive and dynamic team environment.
Ongoing training and development programs.
COMPENSATION:
$17.00-$17.00 an hour + incentives!
BENEFITS: We provide full-time benefits to hourly employees that work 30 or more hours per week.
All employees (Including Part-Time) receive free daily hot meals, Free access to the fitness center, showers, locker, pool, and hot tub; Free golf, and Zip-Line.
Full-Time employees receive Medical with Employer Contribution, Vision, Dental, Life, Pet, and Accident Insurance as well as 401kwith 3.5% employer match of 1st 6% associate invests, Fully vested immediately, Paid Time Off, hours a year WA State Paid Sick Leave, and discounts on all our portfolio of hotel stays.
PTO ACCRUAL (includes Holiday hours that can be use for personal PTO)
Hire to one year: 88 hours/year, 120 Max (.04231 X All Hours Paid)
1 years/Less than 5 years: 128 hours/year, 160 Max (.06154)
5 years/Less than 10 years: 168 hours/year, 200 Max (.08077)
10+ years: 208 hours/year, 240 Max (.10000)
HOURS:
Full-time, 30+ hours per week.
This is a 24-7, 365 day a year business that will require some work during nights, weekends and holidays. Must have a flexible schedule that can move between shifts and days as needed.
QUALIFICATIONS:
High school diploma or equivalent.
A minimum of 6 months customer service position required and/or hotel Reservations experience, or previous PBX experience desired.
An outgoing and engaging personality
Excellent verbal and written communication skills.
Excellent typing skills and the ability to hold a phone or operate a phone headset while operating a computer required.
Excellent listening skills and a high attention to detail
The ability to sit for long periods of time.
LOCATION: Stevenson, WA
22 miles from White Salmon, WA
23 miles from Hood River, OR
28 miles from Washougal, WA
30 miles from Troutdale, OR
30 miles from Camus, WA
50 minutes from Vancouver, WA
50 minutes from Portland, OR
To apply please visitskamania.com/careers, email us your resume, or contact our recruiter directly at (Five Zero Nine)- Four Two Seven- 2535