Title: Customer Experience Associate
Department: Customer Experience
FLSA Status: Non-Exempt
Reports To: Manager of Customer Experience
Class: Union
Salary: $18.50/hr
Who We Are:
At Free Geek we sustainably reuse technology, enable digital access and provide education to create a community that empowers people to realize their potential. We’re proud to be a leader in digital inclusion. None of this would be possible without hiring and developing the best employees.
Free Geek is a leading nonprofit technology refurbisher, founded in 2000, headquartered in Portland, Oregon with a national presence. Free Geek serves more than 35,000 Oregonians each year. To continue our growth, we are seeking a Customer Experience Associate to help us in continuing toward our goal of including everyone in our digital future!
What Do We Need from This Position?
This position is responsible for assisting customers, executing transactions, and creating a safe, welcoming and well stocked online sales experience by performing the following duties.
Essential Duties
1.) Creates and maintains listings on all of Free Geek's active online sales platforms.
2.) Ensures that online sales inventory is as stocked, current, secure and well-organized as possible.
3.) Provides a safe and welcoming sales experience for customers of all abilities/experience.
4.) Assists in the development and documentation of e-commerce policies and procedures, including monthly sales goals.
5.) Maximizes income for Free Geek while supporting Free Geek's Mission and Values.
Expected hours for this position will be 40/week. Please see the full job description for further responsibilities and requirements (https://www.freegeek.org/sites/default/files/2024-03/Customer%20Experience%20Associate%2012-2021.docx.pdf). This position is eligible for benefits.
What Do You Get?
At Free Geek, we believe in curating a group of people passionate about creating options which provide the best benefit to our community. As an organization under union, we fundamentally believe that happy people put in good work. Considering this, we provide an extensive benefits package. Our benefits package includes Medical, Dental, a Retirement plan with employee matching, Life Insurance, and Short and Long Term Disability coverage. We are also provided with kindly donated food and purchased snacks every week for staff to grab at their disposal.
How Do You Apply?
BIPOC, LGBTQI+, Disabled, and Femme Folks and folks who are navigating the intersectionality of those identities are all enthusiastically encouraged to apply! We believe that if you’re excited about this position you should apply - imposter syndrome is real and no one ever meets 100% of the qualifications.
This search is open to INTERNAL and EXTERNAL candidates. We will be accepting applications until the position is filled, but for best consideration, please complete this application by 5pm, April 4th, 2024, as that is when we will begin the review process (https://www.freegeek.org/form/apply-for-customer-experience-as).
Any person needing reasonable accommodation in the application process should contact Human Resources at [email protected] or 503-232-9350 x128.
IMPORTANT NOTE ABOUT COVID-19:
At Free Geek we are working towards having as fully of a vaccinated workplace as possible. We are offering paid sick leave (for even our newest of employees!) for vaccination appointments and possible side effects from these vaccines. We are also doing an incentive program for the disclosure of your vaccination status. Please be aware of this upon applying for this position. Some of our positions require folks to be in close proximity to each other, and we are striving to keep our staff, and our greater communities, as safe as we can.
Thank you for applying!