About Us:
At Tidy Gnomes, we’re more than just a cleaning service—we’re a community of passionate individuals dedicated to making a positive impact in our community. Founded in 2012 by Cecilia and Deana, we are a queer, women, and POC-owned business that provides personalized, eco-friendly, and compassionate home care. Our way of approaching our work and spaces reflect our commitment to adding a touch of magic and joy to every home we serve.
Fostering an inclusive and equitable workplace is integral to our mission. By embracing our identities and values, we work on ensuring that our services and work environment are reflective of a broader spectrum of experiences and perspectives. This commitment allows us to create a supportive and empathetic culture, both for our team and our clients, ensuring that everyone feels valued and respected.
Our Values:
Community and Support:
We foster a supportive environment where kindness and respect are at the core of everything we do. We believe that people need support and that it's okay to ask for help; we cannot do it all alone.
Fair Employment Practices:
We are committed to offering a safe workplace, in-depth training, and competitive wages.
Personalized Service and Employment: We tailor our services to meet the unique needs of each client, ensuring that every home receives the care and attention it deserves.
Similarly, we personalize our employment practices as much as possible to support the individual needs and goals of each team member, fostering a work environment where everyone can thrive. We are committed to supporting a healthy work-life balance because it is essential for overall well-being. Valuing and promoting this balance helps our team members maintain their personal and professional lives harmoniously, leading to greater fulfillment in both their work and personal lives.
Eco-Friendliness and Compassion:
Our approach is committed to sustainable practices and genuine care for both clients and their homes. We believe that caring for the environment and each other are essential to creating a better world.
Holistic Care:
We focus on more than just cleaning—we also help organize, simplify, and enhance the overall well-being of our clients' spaces. This reflects our commitment to nurturing a well-rounded, balanced approach to home care.
Empowerment and Support:
We believe in empowering our team by providing opportunities for growth and development. We support each other in achieving personal and professional goals, recognizing that our success is intertwined with the success of each individual.
Social Responsibility:
We are committed to social responsibility and giving back to the community. We engage in initiatives that support underrepresented groups and contribute to causes that align with our values.
Cultural Sensitivity:
We approach our people and work with respect for different cultural backgrounds and practices, ensuring our workplace and services are responsible, considerate and inclusive.
Position Overview:
As the Field Support Gnome, you will play a crucial role in ensuring our business and our gnomes operate at their best and adhere to our high standards. You will support, coach, and hold gnomes accountable while maintaining smooth operational processes within the team. In this role, you will provide direct assistance to our field gnomes and will be the go-to person for field staff, offering support and ensuring they have everything they need to deliver exceptional service.
Key Responsibilities:
Policy and Goals Understanding:
- Fully comprehend and uphold our company policies and expectations.
- Align with and support our long-term business goals and objectives.
Gnome Support and Coaching:
- Train new gnomes in the field and approve them ready to work on their own.
- Provide ongoing coaching, encouragement, and constructive feedback to gnomes.
- Hold gnomes accountable for their performance and behavior within the community.
- Conduct regular drop-ins and on-site evaluations during first-time, recurring and one-time visits to ensure highest standards of quality and consistency.
- Address and coach gnomes following any complaints to improve their performance and adherence to company standards. This can also include drop-in visits.
Issue Management:
- Prepare and manage coaching forms for serious issues or persistent performance problems.
- Educate as needed to help gnomes improve.
Equipment and Supply Maintenance:
- Perform regular maintenance and cleaning of vacuums and other equipment.
- Oversee and maintain laundry operations and ensure the availability of clean, reusable supplies: Wash, dry and sort rags, bags, mops, etc.
- Regularly check inventory levels and coordinate with purchasers to avoid supply shortages.
- Maintain the supply room, laundry room, bathroom cleaned and organized.
- Make sure supplies are always stocked and ready for pickup.
Help with Coverage:
- Provide cleaning coverage when gnomes are unavailable or call out, ensuring minimal disruption to operations. This may look like helping us cover same day scheduling needs to avoid cancellations.
Team Coordination:
- Meet with management weekly to review performance, discuss issues, and strategize improvements.
- Communicate effectively with team members and management to ensure alignment and address any concerns.
- Communicate with gnomes directly when an issue arises and make an action plan.
- Relay scheduling requests to POD.
Qualifications:
- Experience in a coaching, supervisory and support role.
- Professional experience providing house cleaning services.
- Experience training folks to provide house cleaning services.
- Strong leadership and coaching skills with the ability to motivate and support a diverse team.
- Attention to detail, outstanding organizational and problem-solving skills, strong communication skills, and the ability to manage and prioritize tasks effectively.
- Proficient in inventory management and equipment maintenance.
- Ability to handle situations needing last minute coverage and respond to issues promptly.
- Ability to adapt to various situations and provide support as needed in dynamic field environments.
- Alignment with Tidy Gnomes' values of community, support, and eco-friendly practices.
- Must be able to pass a background check, have a valid driver's license and active car insurance policy.
Benefits:
- Regular Pay Increases
- All gnomes receive a W-2.
- Health Insurance, Paid Time Off, Paid Sick Time
- Retirement Savings Account
- Monthly Massages and Birthday Pay
- Eco-Friendly Supplies and Snacks Provided
Compensation
- Training: $20/hr + 100% of Tips, daily mileage reimbursement, and paid drive time.
- After Training: Starting at $22/hr + 100% of Tips, daily mileage reimbursement, and paid drive time.
Why Join Us?
Be a part of a dynamic team with a unique and supportive work culture. As the Field Support Gnome, you'll play a crucial role in our success by ensuring our gnomes excel in their roles. For us, success means more than just achieving business goals—it’s about enabling care, growth and development within our team, offering raises and comprehensive benefits, and expanding our community impact through donation cleans. We believe our work goes beyond traditional house cleaning; it’s about providing compassionate caregiving that makes a real difference in people’s lives. Join us in making a meaningful impact and thriving together.
How to Apply:
Visit our website: [Tidy Gnomes](http://www.tidygnomes.com) and fill out the form: [Join Us](http://www.tidygnomes.com/work-with-us) - Please specify that you are applying for this position as we have multiple postings at the moment.
We look forward to meeting you and seeing how we can support each other.
Thank you!