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Portland Japanese Garden – a 501(c)(3) non-profit in Portland, Oregon – is hiring for a part-time Seasonal Café Server. Café Servers are responsible for providing an outstanding guest experience for all visitors to Portland Japanese Garden, with a focus on food and tea prep, and cash handling in the Umami Café. The Umami Café serves Japanese green tea, light fare, and sweets. The Café Servers report to the Café Manager. This position works from the primary Garden campus, located at 611 SW Kingston Ave.
This seasonal position extends at least through October 31, 2025.
PRIMARY DUTIES
Work in the Umami Café as a server, host, or dishwasher rotating positions daily, developing knowledge of and ability to perform all functions of each position with discipline and care.
Follow point-of-sale procedures and policies.
Follow standard cash handling and credit card transaction procedures and policies.
Maintain station cleanliness and follow food and personal health safety standards outlined by Oregon Health Authority.
Participate in ongoing sidework including stocking of food and supplies.
Follow Umami Café's steps of service.
Act as a role model for the Garden's service standard, including excellent work ethic and outstanding customer service.
Assist with maintaining and organizing a clean and safe Café stockroom and storage area.
Acquire and maintain knowledge about the Garden and Garden events.
Attend regular Café department meetings and other Garden meetings as required.
Other duties as assigned.
OTHER RESPONSIBILITIES
Familiarize oneself with the organization and the Employee Handbook.
Get to know fellow staff members, developing trust, establishing credibility, encouraging teamwork, and creating an atmosphere of open, honest, two-way communication.
Serve as a role model for Garden volunteers, providing support and encouragement to volunteers in their roles across the Garden.
Maintain a high level of professionalism in manner and appearance.
Participate in ongoing training and encouraging team members to meet the Garden’s service standards and facilitate individual growth.
Adhere to Garden Dress Code and wear Café uniform; (black slacks, black crew neck shirt, black socks, black non-slip closed-toe shoes. The Garden provides and launders a kimono-inspired jacket)
QUALIFICATIONS
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the position, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for this role.
Minimum 2 years of experience providing table-side service in a restaurant setting. Additional experience hosting is a plus.
Excellent customer service, cash-handling, and teamwork skills.
Well organized, detail-oriented, and able to multi-task.
Oregon Food Handler certification required within first 30-days following hire date.
Excellent verbal and written English communication skills.
Familiarity with point-of-sale programs, reservation software, and other programs such as Outlook preferred.
SPECIAL REQUIREMENTS
Flexible work schedule and able to accommodate changing Garden needs, including working weekends, evenings, and occasional overtime
Experience having worked in both Front-of-house and Back-of-house food service positions a plus
Must be comfortable lifting up to 30lbs
Must be able to remain in a stationary position and/or move about the Cafe for several hours.
Knowledge of Japanese tea and/or familiarity with Omotenashi, preferred
COMPENSATION & SCHEDULE
Wage: $17.55/hour, plus tips. Tips are pooled daily and distributed bi-weekly, as determined by hours worked. Café Servers are required to participate in bi-weekly and/or monthly meetings. Meetings last anywhere from 30 minutes to 2 hours. When in a meeting, servers are required to clock out of the tip pool.
This is a seasonal part-time, hourly position with approximately 18-24 hours per week. Regular shifts may vary depending on Garden events but are typically 6.5 hours (plus ½ hour lunch) between the hours of 8:00am and 8:00pm, 3-4 days per week.
Umami Café hours of operation are typically 9:00am – 5:30pm November 1 to February 28 and 9:00am - 7:00pm March 1 to October 31. Portland Japanese Garden is closed on Tuesdays.
Benefits:
a household membership to the Garden
- reciprocal access to other area attractions, such as Portland Art Museum, OMSI, and Oregon Zoo
- a 30% discount on most items in the gift shop
- incentives for using alternative transportation to commute to work
- free access to the Employee Assistance Program
- paid sick time
- eligible for the company 401k plan upon completion of 500 hours in the first 6 months of employment (4% employer match after 1 year of service)
TRANSPORTATION
The Garden is located at 611 SW Kingston Avenue, in Washington Park. Below are the transportation options for staff commuting to the Garden:
Parking: Staff may park in the pay-to-park spaces throughout Washington Park. The cost is $8/day, or staff may request parking permits from Washington Park. The Garden subsidizes a portion of the cost for parking permits; the cost for staff is $75/month during the high season (March – September) and $50/month during the low season (October – February).
Bus Passes: For staff who take public transit as their primary means of commuting to the Garden, we provide paid bus passes. Full-time staff receive a monthly TriMet pass, and part-time staff receive daily passes, based on their work schedule.
Transportation Stipend: Staff who take any form of alternative transit to get to work qualify for a $5 daily stipend. This includes taking public transit, walking, biking, carpooling, or getting dropped off. The only staff who do not qualify for the stipend are those who are receiving a bus pass through the Garden.
APPLICATIONS
To apply, please submit a resume, cover letter, and three work-related references. Incomplete applications will not be considered. Please no phone calls or hand delivered applications. Applications will be accepted until the position is filled.
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