Waiter - Waitress Responsibilities
Providing excellent wait service to ensure satisfaction
Taking customer orders and delivering food and beverages
Making menu recommendations (Specials), answering questions and sharing additional information with restaurant patrons
Menu knowledge – Food (ingredients & flavor profile) , Cocktails, Beer & Wine – (Style, profile and region)
Job brief
Skilled Waiter or Waitress to take orders and deliver food and beverages to our customers.
The right Server uplifts the dining experience for our guest . We are looking for someone who will have the work ethic, patience, personality and perseverance to thrive in this role.
Server responsibilities include greeting and serving guest, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. To be a successful Waiter or Waitress, you should be polite with our guest and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.
Keep in mind that Waiter/Waitress duties may require working in shifts and/or during weekends and holidays.
Ultimately, it is the duty of our servers to provide an excellent overall dining experience for our guests.
Responsibilities
Greet and escort guest to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware and glasses
Inform guest about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
Communicate order details to the Kitchen Staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Carry dirty plates, glasses and silverware to kitchen for cleaning
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Follow all relevant health department regulations
Provide excellent customer service to guests
Housekeeping