Technical Support Engineer

Are you in a technical support or systems administration role and looking to kickstart your career within global technology business? At PaperCut, support is more than just fixing issues and receiving phone calls, it is important to our engineering-driven ethos.Our relationships with our customers have been guided by exceptional technical support and is core to PaperCut's success. This customer-first attitude, with a focus on technical excellence, has converted some of the toughest, most cynical SysAdmins into our biggest advocates.Reporting to the Regional Support Manager, this is a full- time hybrid role, based in our Portland office 3 days per week.Some of the things you'll doYou will solve issues thinking customer-first problem solving and resolution.You will interact via phone, email, web chat and forum support.You work as a part of the global support flow working with our teams in Australia and the UK.You'll assist channel partners with the PaperCut products, scripting and print domain questions.You will consolidate feature feedback from customers and attend product planning meetings to represent customers.A little about youYou have experience as a hands-on desktop support engineer, technical support engineer or sysadmin.You love to resolve technical issues for customers, ensuring customer satisfaction.You know the difference between a static IP address and a DHCP reservation - and know not to use either of those terms when you're talking to a non-technical user.You will consolidate feature feedback from customers and attend product planning meetings to represent customers.