Digital Strategy & Analytics Manager (Credit Card Rewards)

429718BRJob Title:Digital Strategy & Analytics Manager (Credit Card Rewards)Company Overview:Our ValuesAt TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.Making Your Well-being a PriorityA caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community to experience our culture of care.Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.Auto req ID:429718BRDepartment Overview:The Digital Strategy & Analytics Manager (Credit Card Rewards) also referred to at TD Bank as the Fraud Performance Manager is responsible for overseeing products and/or business channels, with the primary goal of minimizing fraud losses and determining fraud patterns.The Digital Strategy & Analytics Manager (Credit Card Rewards) /Manager, Fraud Performance Management will take the lead in the development of Fraud strategies to mitigate fraud loss for the respective product/channel, while balancing customer and operation impacts.The Digital Strategy & Analytics Manager (Credit Card Rewards) The Manager, Fraud Performance Management is also responsible for reporting on overall Fraud losses and trends in addition to monitoring rule strategy performance. This role reconciles numerous metrics and condenses/summarizes for our Executives and Business Partners.This is a remote position: Monday-Friday 8:00am to 5:00pmCountry:United States, US TD FootprintJob Requirements:Education & Experience:

Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required

Master's Degree in a related discipline is preferred

7+ years relevant experience

Familiar with TSYS2 System & Data Preferred

Knowledge of systems and processes is preferred

Experience with SQL/SAS/Data manipulation tools required

Previous experience with related fraud is preferred

Solid understanding of TD Products and Channels

People management experience is an asset

Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is required

Conceptual thinker; ability to wade through data and arrive at conclusions

Strong interpersonal skills; comfortable interacting with team members of all levels

Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)

Ability to take initiative and work independently under tight timelines

Strong team collaboration skills

Ability to effectively manage multiple projects and priorities simultaneously

Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners

Must be eligible for employment under regulatory standards applicable to the position.

Customer Accountabilities:

Understands and supports the Bank’s Customer Service Strategy

Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders

Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity

Leads, coaches and models quality service delivery at every interaction

Supports the ongoing improvement of the partner/Customer experience

Shareholder Accountabilities:

Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service and products aligned with Best Run concepts and overall enterprise strategy and objectives

Participates in establishing and executing plans and goals for the Business to drive toward results

Develops and maintains an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight

Provides financial reports and analysis, including budget variances to management on a regular basis

Employee/Team Accountabilities:

Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy

Supports the creation of goals and objectives for the business unit/function. Communicates those goals and objectives to the team

Builds capability – Supports/executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies

Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture

Creates an extraordinary place to work — Advances and sustains a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience

Leads, coaches and develops a highly effective team by ensuring ongoing training and performance and development management

Hours:40Job Details:Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Fraud Losses Management

Reviews fraud attacks to understand and address coverage gaps

Participates in quarterly and annual fraud loss forecasting exercises

Develops insights and rules to deliver fraud loss plan

Manages shifting network rules and liability requirements

Uncovers and resolves process gaps throughout the Bank

Provides alert support to address emerging threats

Fraud Rule Management

Manages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)

Changes socialization and adherence to Change Management protocols

Fraud Operational Support

Participates in operational forecasting and capacity planning

Manages fraud case prioritization strategy to optimize return-on-investment

Manages strategic intent for Operational & Contact processes

Effectively partners with Defect Managers to identify and remediate coverage gaps

Design/Update Monitoring & Reporting

Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs

Supports existing monitoring by refreshing reports when data or requirements change

Partner Support – TD Partners Outside of FC&FMG

Supports project intent and ongoing partner projects; provides risk identification and cost estimates

Leverages fraud expertise to help define fraud resilient products and processes

Provides post-launch IT validation and issue management

Ensures Fraud policy alignment and implementation

Provides monthly partner loss performance updates and participates in review sessions

Support FC&FMG Intent

Outlines data needs for rule-writing and effective management

Reviews and evaluates potential technology investments

Manages model prioritization, business validation and implementation

Supports audit and regulatory requests (data or intent)

Manage External Relationships

Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)

Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)

Inclusiveness:Our Commitment to Diversity, Equity, and InclusionAt TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.AccommodationIf you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.How We're Helping Make an Impact in CommunitiesTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.We look forward to hearing from you!State:Delaware, Connecticut, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, TD FootprintCity:Atlanta, Baltimore City, Boston, Burlington, Charlotte, Cherry Hill, Concord, Fairfield, Greenville, Miami, Mount Laurel, New York, Philadelphia, Portland, Providence, TD Footprint, Vienna, Washington, WilmingtonWork Location:4140 Church RoadBusiness Line:TD Bank AMCBJob Category - Primary:Risk ManagementJob Category(s):Risk ManagementState (Primary):New JerseyState #2:New YorkState #3:FloridaState #4:MassachusettsState #5:PennsylvaniaState #6:South CarolinaState #7:ConnecticutState #8:New HampshireState #9:MaineState #10:VermontCity (Primary):Mount LaurelCity #2:New YorkCity #3:MiamiCity #4:BostonCity #5:PhiladelphiaCity #6:GreenvilleCity #7:FairfieldCity #8:ConcordCity #9:PortlandCity #10:BurlingtonTime Type:Full TimeEmployment Type:RegularJob Searches Match:StatewideState #11:VirginiaState #12:MarylandState #13:DelawareState #14:Rhode IslandState #15:District of ColumbiaState #16:North CarolinaState #17:GeorgiaCity#11:ViennaCity #12:Baltimore CityCity #13:WilmingtonCity #14:ProvidenceCity #15:WashingtonCity #16:CharlotteCity #17:AtlantaPay Range:$83,720 - $136,240 annuallyFederal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.