Actalent is currently seeking a qualified Computer Hardware and Software Support Specialist for a consultant position with Bonneville Power in Portland, OR.This Computer Hardware and Software Support Specialist works within the Converged Infrastructure Services (JNDI) subgroup in the Infrastructure Services (JND) organization, part of the Information Technology (J) business line of Bonneville Power Administration (BPA). The computer hardware and software support specialist plays a key role in data center management and data protection services delivery in a primarily Windows Server environment, performing physical hardware support / installation and maintenance of data protection assets. As this is a Federal Government organization, care and diligence around cyber security and auditability are at the forefront of most every task.Responsibilities Include:
Recommend hardware requirements and standards, adhering to BPA architectural guidance.
Draft and document procedures and best practices regarding enterprise server, storage, and backup systems management.
Recommend standards for server rack and cable management.
Provide input into the overall capacity management plan for the data center and data protection systems.
Validate firmware intended to support hardware data protection systems. Provide and implement mitigations until vendors release permanent fixes.
In a modern government (BPA) datacenter:
Perform rack work including rack builds, rack deployment and recovery, and server and network device deployment and recovery.
Perform power management including deployment of PDUs, power leveling, connection equipment to power sources and power cable management.
Perform data cable management inter and intra rack for shielded / unshielded twisted pair, fiber optics and twin axial cabling.
Support disaster recovery and continuous availability of hardware and data protection systems.
Troubleshoot hardware and system level problems.
Provide primary support and maintenance for the Veritas NetBackup data protection system used to provide data protection services to BPA.
Manage data protection using established BPA policies and data protection events such as backups and restorations of protected data using Veritas NetBackup software.
Interact with the following technologies in support of the IT environment:
Microsoft Windows Server 2008R2/2012R2/2016
Veritas NetBackup
Quantum Tape Robotics
Cisco, HP, and other general purpose server platforms
Carry a BPA supplied cell phone and work non-core hours when requested; participate in a rotating on call schedule for 24/7 support.
Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.
Qualifications:
10 years of combination of education, certifications, and/or work experience in Computer/Information Technology or related field. Applicable certifications will count towards 1 year of experience and each applicable college degree will count towards 2 years of experience.
4 years direct work experience supporting Veritas NetBackup with common data protection schemes (disk-to-disk, disk-to-tape) or Quantum Tape Devices.
4 years of direct work experience support both the infrastructure and managing data protection policy using Veritas NetBackup
4 years of direct work experience providing data center rack and power solutions sufficient to sustain production workloads in an enterprise environment.
4 years of direct work experience with data center cabling standards including power and data with emphasis on Fiber Optics and cable management.
2 years of direct work experience installing and configuring enterprise server hardware from vendors such as Dell, HP or Cisco.
2 years of experience administering Windows Server 2008R2/2012R2/2016 sufficient to install hardware components and configure them for use as well as to provide direct patch management.
Preferred
Experience using PowerShell for automation of management tasks.
Working knowledge of other data protection / storage software such as Veeam, Cohesity, Commvault.
Working knowledge of NetApp Data Ontap.
Windows operating system and software packaging, installation, and troubleshooting.
Experience administering VMware vCenter and ESXi.
About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.