Will be working 100% remote, but need candidates in PST or MST locations!Hiring multiple Bilingual Spanish Customer Service Representatives to join the team for a great long term remote opportunity!Responsibilities:
Perform outbound calls
Answer incoming customer telephone calls
Work across multiple programs and phone lines and ability to transfer calls
Promote participation in energy efficiency programs that the customer may qualify for
Address and resolve customer inquiries, regarding products, services, billing, etc.
Establish and maintain positive working relationships with customers by ensuring a high level of customer service
Address and resolve customer complaints and make recommendations
Qualifications:
High School diploma or GED is required
Must be bilingual in Spanish
2+ years of previous call-center customer service experience
Ability to identify and resolve project application issues with customers and trade allies
Knowledge of program parameters and levels of service
Proficient in Microsoft Office, specifically Word, Excel and Outlook
Strong data entry skills in entering information in tracking systems/databases
If Interested: Please apply to the job application!About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.