We are a thriving acupuncture and Chinese medicine health care practice seeking a dedicated Front Office Receptionist to join our team. Our clinic’s success is rooted in our commitment to enhancing our patients' well-being, and we strive to reflect this in every interaction. If you have a knack for brightening people's days and a genuine appreciation for holistic health, we encourage you to explore the job description and qualifications below.
Responsibilities:
Greet patients and provide exceptional customer service
Schedule appointments and manage the front office
Organize and maintain clinic paperwork, medical claims, charts, and patient files
Conduct patient outreach, including reminder calls and rescheduling, following clinic procedures
Handle accounts receivable: process payments, manage balances, and prepare invoices
Oversee claims billing management: report, monitor, file, and follow up with insurance companies
Process insurance EOBs and payments
Verify and track insurance coverage, benefits, authorizations, and patient care plans
Ensure the control, security, and privacy of records in compliance with HIPAA guidelines
Clean and stock rooms; maintain clinic laundry
Uphold the clinic’s cleanliness and professional appearance
Assist in improving clinic systems and operational effectiveness
Qualifications:
Strong written and verbal communication skills
Medical billing experience is preferred
Excellent customer service skills
Proficiency with Mac OS and general technical aptitude
Superior organizational and problem-solving skills
Requirements:
High school diploma required
1-2 years of clerical or medical office support experience preferred
Familiarity with medical terminology and experience in a medical practice preferred
Background check required as part of the final hiring process
Strong references and relevant work history are necessary
Professional appearance and dress code adherence are mandatory
Position Details:
Part-time, hourly position
How to Apply:
To apply, please submit a cover letter detailing your training, education, and experience as they relate to the duties, responsibilities, and minimum requirements of the position. Include your resume with three professional references. Applications will be reviewed upon receipt, and the position will remain open until filled.