Apply Here: https://www.bluevolt.com/careers-at-bluevolt
Or "reply" with a current resume.
This position is in-office.
BlueVolt is a leading e-learning provider, simplifying digital and in-person training through our innovative SaaS platform. We empower businesses to train anytime, anywhere, driving growth, culture, and operational success.
Why BlueVolt? Join our fast-growing, innovative team! We're looking for ambitious individuals eager to grow in a supportive, dynamic environment.
Customer Support Specialist Benefits:
-Health, Dental, and Vision Insurance
-Health Reimbursement Account (HRA) & Flexible Spending Account (FSA)
-SIMPLE IRA with company match
-Generous PTO & holidays
-Company-paid life insurance
-Professional development opportunities
Customer Support Specialist Responsibilities:
-Provide expert customer support via live chat and email, maintaining high service standards
-Troubleshoot BlueVolt software issues and offer step-by-step guidance
-Resolve B2B and B2C customer inquiries quickly and professionally
-Manage support tickets, balancing customer satisfaction with company needs
-Ensure platform proficiency and meet service level commitments
-Collaborate with team members, account managers, and leadership to improve processes
-Perform other tasks as assigned based on performance
Customer Support Specialist Requirements:
-Must work in-office, 8 hours/day
-College degree or equivalent experience in a support/help desk role
-Experience handling customer inquiries in a ticketing environment
-Strong knowledge of PC applications, internet browsers, and Microsoft 365
-Familiarity with web-based ticketing systems
-Basic understanding of computer and system configurations
Soft Skills:
-Adaptable: Open to feedback and can manage competing demands
-Communicative: Clearly conveys ideas and listens actively
-Cooperative: Resolves conflicts effectively, works well with others
-Customer-Centric: Empathetic, professional, and prompt in addressing concerns
-Dependable: Punctual and responsible with tasks
-Problem-Solver: Efficiently resolves issues with attention to detail
-Committed: Long-term focus with a drive for personal and professional growth
This role does not involve supervisory responsibilities. Occasional physical requirements (lifting up to 10 lbs) may apply. Reasonable accommodations are available.