About the RoleAre you seeking an opportunity to work with Semiconductor manufacturing equipment? As an Engineering Technician IV, you will provide customer support for onsite installations, repairs and maintenance of semiconductor equipment primarily in Hillsboro Oregon.This is an exciting opportunity to be on the cutting edge of technology, and join a dedicated team enabling new technology to improve processes in a pre-production environment.You will receive training in Austin, Texas or Hillsboro, Oregon for a period of 1-3 months.NOTE: Position will work night shifts on a compressed work week requiring flexibility to change work schedule as required.This position requires full-time presence at your assigned office(s)/worksite(s)/territory.Your Impact
Check and maintain equipment within factory standard specifications of system equipment
Instruct customers in the operation and maintenance of the system equipment
Serve as company liaison with customer on matters for assigned projects (i.e. installations and major component replacements)
Perform complex repair maintenance or unit replacement according to factory procedures independently and with others
Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations
Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance
Maintain accurate documentation of activity and provide periodic reports
Conduct training for customer personnel ensuring proficiency of service and operations
Work with other technicians in the field to troubleshoot and service equipment
About You: The Skills & Expertise You BringPlease note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19-Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19-Requires a Bachelor's degree in electrical or mechanical engineering or equivalent experience (i.e. technical training, military training or technical school) plus 5-7 years of related experience-Knowledge of Linux operating system is preferred for operating and troubleshooting the system-Minimum 3 years of experience in a related field (i.e. semiconductor manufacturing equipment)-Hands on mechanical skills required-Hands on experience with electronic testing tools required-Able to work on equipment alone and work with other engineers as a team player under challenging situations-Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are plus-Excellent trouble shooting skills, verbal and written communication skills-Customer support experience is a plus-Must be able to travel and work flexible schedules-Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses)-May require International and domestic travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.-Requires ability to lift up to 30 pounds individually and for lifting over 30 pounds assistance may be available.-Substantial amount of standing, walking, typing, grasping, talking and hearing.-Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.-The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.-The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.-The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.The company will not pursue or support visa sponsorship for this position.We are providing the anticipated hourly rate for this role: $39.40 - $59.00Company OverviewAbout our Company -Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on LinkedIn at.Who We AreWhere Talent Fosters Innovation.Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.What We OfferYou’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.And Even More Perks!-Employee referral bonus-Employee discounts-Free morning coffee-“Dress for Your Day” attire program-Casual dress (including jeans!) is welcome-Volunteer opportunities to give back to our local community-Swag! A Canon welcome kit and official merch you can’t get anywhere else†Based on weekly patent counts issued by United States Patent and Trademark Office.All referenced product names, and other marks, are trademarks of their respective owners.Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available atWe comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.All applicants must reside in the United States.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If you are not reviewing this job posting on our Careers’ sitehttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us athttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) .#CUSAPosting Tags#PM19 #CUSA #LI-NF1 #LI-ONSITELocation US-OR-Hillsboro | US-OR-PortlandCompany Canon U.S.A., Inc.Requisition ID 32357 Category Engineering Position Type Full-Time