Job Title: Technical Solutions Coordinator
Company: Obsidian Integration LLC
Location: Eugene, Oregon
Job Type: Part-Time to Full-Time
Pay Rate: $25-35/hour (depending on experience, after 60 day evaluation period)
Travel Requirements: None
About Us:
Obsidian Integration LLC is a dynamic and rapidly growing small business based in Eugene, Oregon. We specialize in designing and manufacturing cutting-edge video equipment for Federal, State, and Local Law Enforcement agencies nationwide. Our mission is to provide innovative solutions that help law enforcement protect communities and ensure public safety.
At Obsidian Integration, we pride ourselves on fostering a supportive, collaborative, and inclusive work environment. We value the input of every team member and are committed to creating a workplace that is both rewarding and enjoyable.
Why Join Us?
Competitive Compensation & Benefits:
o Performance bonuses
o 7 paid holidays
o 40 hours of PTO after just 60 days, with additional PTO increases after your first year
Work-Life Balance:
o Enjoy a 4-day work week (32 hours) whenever possible, giving you more time to focus on life outside of work.
Professional Growth:
o Opportunities for advancement within our growing company.
o Ongoing training and development to help you excel in your role.
Impactful Work:
o Be part of a team that develops technology used by law enforcement to protect communities and enhance public safety.
Job Summary:
As a Technical Solutions Coordinator you will play a critical role in managing customer interactions, supporting sales processes, and ensuring smooth operations within our growing company. A key component of your role will also focus on understanding customer needs, recommending technical solutions, and supporting the production and operational workflows.
You will be responsible for configuring products, troubleshooting technical issues, and ensuring that customer requirements are met with precision and accuracy. Additionally, you will contribute to process improvement, product development, and operational efficiency. This is a detail-oriented role that requires strong technical aptitude, problem-solving skills, and a proactive approach to delivering high-quality results.
At Obsidian Integration, we value employees who take initiative and think critically. You will not be micromanaged—instead, we expect you to bring a proactive approach to your work, identifying opportunities for process improvement, product innovation, and operational excellence.
Key Responsibilities:
Technical Consultation & Support:
o Provide expert technical support to customers, helping them understand product features, configurations, and integration requirements.
o Recommend appropriate solutions based on customer needs and technical specifications.
Product Configuration & Testing:
o Configure and test products to ensure they meet customer and system requirements.
o Troubleshoot technical issues and provide solutions to ensure seamless functionality.
Process Improvement & Innovation:
o Identify opportunities to streamline operations, improve efficiency, and enhance product quality.
o Propose new products or improvements to existing ones based on customer feedback and market trends.
Technical Documentation:
o Create and maintain technical documentation, including product manuals, configuration guides, and troubleshooting resources.
Collaboration with Production & Engineering:
o Work closely with production and engineering teams to ensure products are built to specification and meet quality standards.
o Assist with BOM (Bill of Materials) validation and adjustments as needed.
Customer Interaction:
o Handle inbound technical inquiries and provide professional, knowledgeable support via phone and email.
o Assist with technical aspects of quote generation and order processing as needed.
Qualifications:
Required:
3+ years of experience in a technical support, engineering, or related role.
Strong technical aptitude with the ability to quickly learn and understand complex systems.
Experience with IP security, IP cameras, networking, or similar technologies.
Familiarity with tools and concepts such as ICMP pings, TCP/IP networking, NAT, and port forwarding.
Excellent problem-solving skills and attention to detail.
Ability to multitask and thrive in a dynamic, fast-paced environment.
Strong verbal and written communication skills.
Proficiency in MS Office programs (Word, Excel, Outlook) and the ability to learn new software systems quickly.
Self-starter with the ability to work independently and take initiative to solve problems.
Preferred:
Knowledge of video surveillance products and the law enforcement industry.
Experience with electro-mechanical product configuration or manufacturing.
Familiarity with small business software systems such as QuickBooks Manufacturing.
Experience with BOM/Assembly creation and management.
Work Environment:
Safety-First Culture: We prioritize the safety and well-being of our employees.
Casual & Relaxed Atmosphere: Enjoy a laid-back work environment that still challenges you to grow.
Collaborative Management: Our management team values employee input and encourages open communication.
Company Culture:
At Obsidian Integration, we pride ourselves on being a small, innovative, and employee-driven company. We believe that the best ideas often come from those closest to the work, which is why we encourage every team member—regardless of their role—to share their thoughts, suggestions, and even "bad ideas." Why? Because we know that great solutions often start with bold thinking and open dialogue.
Your Voice Matters:
We value the input of every employee. As a small team, we understand that individual contributors are often closer to the work than managers, and we take your feedback seriously. Whether it’s suggesting a new process, improving a product, or finding a better way to solve a problem, your ideas can have a real impact on how we operate and grow.
Proactive Problem-Solving:
We encourage employees to take initiative and proactively engage in process improvement. If you see something that could be done better, we want to hear about it. Our culture is built on continuous improvement, and we believe that every team member has the potential to drive positive change.
Collaborative & Inclusive:
As a small company, we thrive on collaboration. We foster an environment where everyone feels comfortable sharing their thoughts, asking questions, and challenging the status quo. No idea is too small, and no suggestion is dismissed without consideration.
Empowerment & Ownership:
We empower our employees to take ownership of their work and make decisions that impact the company’s success. You’re not just a cog in the machine—you’re a key contributor to our mission of delivering cutting-edge technology to law enforcement agencies.
Fun & Supportive Environment:
While we take our work seriously, we also believe in having fun along the way. Our casual and relaxed atmosphere encourages creativity and camaraderie, making it a place where you can enjoy coming to work every day.
How to Apply:
If you are a motivated individual with a strong work ethic and a passion for quality, we encourage you to apply!
Please submit your resume and a cover letter outlining your qualifications and interest in this position.