Job Summary
The Anytime Fitness Office Team Member is a dedicated and passionate individual committed to helping members and guests enhance their lives through health and fitness. This role involves selling memberships and training services, managing the member and guest experience, and ensuring the club is welcoming, well-maintained, and supportive. Success in this role requires self-motivation, teamwork, excellent communication skills, and a positive, solutions-focused mindset.
Key Responsibilities
Sales & Member Growth
- Drive membership and training sales by converting leads into members through consistent follow-ups, relationship building, empathy, and exceptional follow-through.
- Promote the benefits of our training programs and leverage our tools and technology (Anytime Fitness App, body scanner, heart rate monitors, etc.) to support the growth of the training department.
- While a personal training background is not required, the ability to confidently communicate the value of our training services is essential.
Day-to-Day Operations
- Maintain a clean, organized, and inviting club environment to enhance the member experience.
- Perform daily operational tasks, including member management and engagement using our club management software and billing systems.
- Ensure thorough and consistent follow-up on leads, inquiries, and member needs.
- Contribute to the club's online presence by posting to local social media accounts and engaging with the community.
Club Cleanliness & Maintenance
- Take pride in ensuring the club is spotless and well-maintained, creating an environment that members and guests enjoy returning to.
- Monitor and uphold cleanliness standards throughout all areas of the club, fostering a safe and hygienic environment.
Culture & Community Building
- Cultivate a positive, inspiring atmosphere where members and guests feel supported and motivated to achieve their goals.
- Deliver top-notch customer service, creating experiences that encourage members to share their satisfaction with friends and family.
-Build strong relationships with members to foster a sense of community and belonging.
Job Requirements
Experience in the fitness Industry isn’t required, but great communication and soft skills are. A good candidate is:
- 18 years or older
- Available to work Mon-Thurs 2pm-6pm and Sat 10am-2pm (20 hours per week and flexible hours)
- Friendly, outgoing, and warm
- Genuine and honest
- Demonstrates a drive for results
- Technologically savvy
- Self-motivated
- Good at managing time and problem solving