To Apply, You Must - Please Read in Full:
Attention to detail is critical, and this is the first test. Provide a resume and a separate cover letter. Your cover letter must:
Include the word MANGO somewhere within. If using Indeed, the cover letter can be attached or placed in the MESSAGE section.
Position Overview:
This is a newly created position resulting from our incredible growth and our plans to continue growing into the future. You'll be supporting the company's leadership by developing and executing key initiatives focused on improving our external customer experiences, streamlining agent processes, increasing employee retention and engagement while leading and developing agents in support of day-to-day operations and organizational goals. The position requires a highly intelligent, problem-solving, well-organized individual who enjoys independent work and direct customer and peer interaction. This is not a sales position, although customer interaction and account management at the highest level is part of the job. Please see the complete requirements below.
To be successful, you will be someone who:
Achieves results for their clients (internal and external)
Fosters a culture that has an obsessive customer focus, engenders personal accountability, and open communication, resulting in increased employee engagement and retention
Has internal intensity that reflects in their work ethic
Possesses an above-average intelligence that manifests itself in an ability to handle many complex details and find ingenious ways to bring those details together for the benefit of our clients and the company.
Solves problems – not creates them.
Job Description Highlights:
Act as the primary resource for all office sales center processes and operations.
o Consistently provides constructive feedback and behavioral-based coaching to drive measurable, timely, and cost-effective results from inbound travel sales agents to achieve a remarkable customer experience, continued improvement, and maintenance of key metrics relating to sales, technology, productivity, and quality assurance.
o Maintenance/execution/creation of call center processes & metrics
Preparing complex spreadsheets, reports, and organizational plans in support of office and group travel activities
Act as a primary and dependable resource in overseeing, compiling, and coordinating areas, including marketing, reporting, quality assurance, and data analysis.
Must be attentive to details and perform complex data entry quickly and accurately.
This is a full-time salaried position that is mostly Monday to Friday, but occasional weekend days and occasional travel are possible. If you are seeking a challenging and diverse position in a growing organization that cares about its team members and believes you have the qualifications outlined below, please apply as outlined in the "To Apply You Must" section at the top.
Our Office:
Founded in 2004, TravelPerks has won awards for outstanding sales and service since our inception. At TravelPerks, we are more than a travel agency – we help the employees of some of America's greatest companies realize their personal vacation dreams, help non-profit organizations find new fund-raising revenue, and ensure our local clients have a trusted travel agency resource. We believe in the power of relationships and that being of value to our clients, suppliers, and employees is how relationships are built and sustained. We believe the best way to be of value is to provide outstanding SAVINGS ∙ SERVICE ∙ SATISFACTION to each client.
We offer paid time off, a 401K program with match, tax-free healthcare reimbursement, discounted travel, short and long-term disability, dental, life insurance, profit sharing, and a supportive and progressive work environment utilizing the latest in technology.
QUALIFICATIONS:
Prior call center or customer service management experience.
Charisma to build peer relationships and work cross-functionally at all levels of the organization
Bachelor’s degree or higher or equivalent work experience.
Must have the ability to communicate effectively and professionally with clients
Excellent typing, computer, mathematical, and analytical skills and the ability to compose client correspondence at a professional level are required.
Strong Excel skills and a desire to improve Excel skills through continued learning.
Logic, critical thinking, and the ability to anticipate problems before they happen are critical.
Ability to efficiently operate automated reservation systems & modern office software/operating systems
The ability to grasp complex processes and arrive at intelligent and thoughtful decisions by applying critical thinking skills is a requirement.
Must be attentive to details and remember and implement detailed processes that are both documented and undocumented, the latter with a reasonable amount of training and examples
Ability to speak to and hear guests via telephone and computer systems.
Must be able to meet physical requirements as outlined in the Essential Functions
A bookkeeping background is a bonus but not required.
Travel Industry Experience is a bonus but not required.
Successful completion of a background check is required.