Job Opening: Venue Manager
POSITION SUMMARY
The Venue Manager at Mount Pisgah Arboretum is responsible for all aspects of the venue rental program, including but not limited to conducting tours for potential clients and selling event dates, maintaining and developing best practices for booking administration, research, planning and implementation of social media and other marketing of venue, working with clients to ensure events run smoothly and observe Arboretum guidelines, physical ability to set up and clean all of the furniture needed to support up to 3 events per weekend, initiating facilities maintenance and improvement projects, hiring and oversight of seasonal assistants, and tasks related to 2 annual Arboretum-wide festivals. The Venue Manager will work independently and as part of a team, supporting overarching Arboretum goals and integrating the venue rental program wherever an opportunity arises.
ABOUT MOUNT PISGAH ARBORETUM
At Mount Pisgah Arboretum, we believe that the more people are inspired to learn about and engage with the natural world, the more we will all honor and preserve it for future generations. Established in 1973, our mission is to engage people with nature through interactive learning and stewardship. The Arboretum maintains 209 acres of diverse natural habitats. Our seven miles of family-friendly trails are open free to the public and feature dynamic and interactive exhibits. The Arboretum’s nature education programs serve thousands of children and adults. Our events venue hosts dozens of private celebrations and community events as well as our two large annual festivals. The Arboretum’s small staff works as a close-knit team to advance our common goals.
Mount Pisgah Arboretum is a resource for the whole community, and promoting diversity, equity and inclusion is key to achieving our vision. We seek diverse perspectives throughout the organization, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, mental or physical disability, or any other legally protected status. If you think you have the skills we’re looking for we encourage you to apply.
PRIMARY DUTIES
Provide excellent customer service through digital, written and verbal communications
Schedule and conduct tours, site reviews, planning meetings and rehearsals
Create and manage timelines for events (financial, planning milestone, day-of logistics)
Properly track all details of bookings in calendar, billing, and database systems
Create, review and update all related literature, emails, and contracts
Create and update client policies related to booking and event activities and contribute to broader organizational policy development when applicable
Conduct annual market research and make business recommendations
Identify and initiate potential partnerships with other industry leaders to further marketing reach
Attend networking events and trade shows as time allows
Manage all weddings Social Media accounts, increasing posting and reach to passively market venue
Required Qualifications
Sincere belief in the mission and future of Mount Pisgah Arboretum
Outstanding interpersonal skills, including superb written and verbal communication
4+ years of customer-focused service experience
Ability to clearly communicate rules and expectations and monitor compliance while maintaining a kind and service-oriented demeanor
Experience tracking and adhering to multiple deadlines at once
Strong organizational skills and attention to detail under pressure
Familiarity and experience using social media for marketing
Solid computer skills including database and Office suite, and ability to learn new programs
Understanding of business principles, particularly those that relate to reputation management, operational efficiency, and marketing
Able to practically problem-solve while remaining calm under pressure
Be punctual and able to stick to a timeline
Able to stand and walk for 8 hours, set up furniture, occasionally lift up to 50 pounds, and work in various outdoor weather conditions
Able to work both independently and as part of a team
Able to work Wednesday – Sunday for most of the year
Initiative to recognize and take advantage of opportunities
Interest in nature and a desire to promote a positive impact on the park
Enjoy weddings and events!
Desired Qualifications
Experience with event management/assistant management, particularly for private venues hosting milestone events
Past experience working or volunteering for a nonprofit
Knowledge of conflict resolution principles and strategies
Experience overseeing/managing assistant positions
Spanish language proficiency
This position is approximately 36 hours a week with benefits. Compensation will begin at $22/hr. Benefits include employer-paid health insurance; a SIMPLE IRA retirement plan with a 3% employer contribution after one year; paid vacation and sick leave, as well as nine paid holidays per year; one of the most beautiful work settings you can find; and a strong and supportive team of co-workers embraced by a strong, supportive community. A salaried compensation is also an alternative payment option, if desired, up to $41,000/year.
To apply please email a cover letter and resume to us with the word “Venue Manager” in the subject line by midnight on May 3rd, 2024.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.
Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job.