Job Title: Client Intake Specialist
Supervisor: Executive Director
Shift: Monday (Noon-6pm); Wednesday (9:30am-3:30pm); potential shift coverage
Employment status: .3 FTE (12 hours/week), non-exempt, $16-$17 DOE
Summary: This individual is responsible for overseeing all aspects of client intake, coordinating office volunteers and providing support to the Executive Director.
PRIMARY DUTIES AND RESPONSIBILITIES:
Greet visitors both in person and on the phone, determine nature of business, and either provide client assistance or direct them to appropriate office/person. Take messages as needed.
Maintain client procedures during intake hours - pulling files, preparing files for intake, assisting clients with completing forms, providing food box slips and/or vouchers for services.
Generate and maintain forms supply.
Enter all clients and their services into the ServicePoint (WellSky) database.
Become familiar with local resources and use 211Lane for information and referral.
Facilitate the recruitment, scheduling, management and recognition of agency volunteers.
Maintain good working relationships with other staff members and coordinate work assignments with them as necessary.
Maintain high standards of confidentiality.
Enter client, volunteer, and donor data and generate reports as requested.
Provide support to Executive Director.
Prepare office supply inventory, purchasing and receiving.
Maintain office machines (fax, printers, phone system, etc.).
Run errands as needed.
Assist with technology needs for the agency.
Assist with maintaining the agency calendar.
Coordinate special client counts and activities, such as biennial Oregon Food Bank Hunger Factors survey, annual One Night Shelter Count, health fairs, etc.
Submit the monthly FFLC pantry report.
Maintain current photo log of agency activities and events.
Coordinate Holiday Meal Program and Tree of Joy preparations, intake and reports.
Attend meetings as necessary to understand required procedures.
Other duties as assigned.
KNOWLEDGE, SKILLS, ABILITIES
Experience working with disadvantaged/diverse populations.
Ability to maintain confidentiality of client and staff information.
Excellent written and verbal communication skills.
Strong organizational skills.
Ability to work independently and as part of a team.
Thorough familiarity with common computer and database skills.
Valid ODL, car insurance and reliable vehicle.
Experience with handling multi-line phone system.
Familiarity with office equipment.
Familiar with community resources.
Knowledge of case management protocols and procedures
Ability to pass criminal records check
PREFERRED QUALIFICATIONS: Post-secondary education, bilingual (English/Spanish), one year of experience in an office environment.
Application Procedure:
Submit a cover letter and current resume.
Submissions can be mailed to: Community Sharing Program, Attn: Executive Director, PO Box 351 Cottage Grove, OR 97424 or emailed to [email protected] (Submitting in person also accepted).
All resumes will be kept on file for 6 months.
Community Sharing Program is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, sex, sexual orientation, national origin, disability, parental or marital status, age, veterans’ status or genetic information. Reasonable accommodations for the application and interview process will be provided upon request and as required in accordance with the Americans with Disabilities Act and the Americans with Disabilities Act Amendments Act (ADA).