Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
Communicate with other hotel departments to maintain a high level of guest satisfaction.
Maintain an understanding of hotel history, services, facility information, and rates and packages.”
Register guests in Reservations/PMS and follow proper check-in, check out procedures.
Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
Post charges to individual room or master account.
Manage cash/credit transactions and maintain a personal bank.
Accept payment for guest accounts including third party, advance purchase reservations, and during time of registration at check- in/check-out.
Develop and maintain positive working relationships with others and support team to reach goals.
Assists others as needed and special projects, as necessary
Available to work a variety of shifts and Weekends.