– Leads by example through servant leadership values- Promotes the company mission, vision, values, and brand- Develops and maintains strong relationships with funders, staff, partners and employers- Sets strategy for successful operations taking into consideration funder, local area and organizational needs- Fosters a positive, inclusive and accountable culture- Establishes a motivational, collaborative, and innovative work environment that fosters excellent customer experience and results- Participates in business development activities, including contract rebid and new business opportunities- Communicates project and company activities and progress to Equus leadership, funder staff and Board Financial-Responsibility for fiscal operations of the project- Manages contract investment to maximize services- Forecasts spending to ensure funding availability throughout the fiscal year- Creates and delivers on Equus and funder's budget expectations- Reviews costs are in alignment with local, federal and state allowances- Establishes and reviews cost allocation plans Human Resources- Manage human resource responsibilities such hiring, coaching, disciplining (when appropriate) in coordination with the corporate HR team and Employee Relations Director- Oversees hiring of team members to include consistent onboarding and training- Sets SMART goals for team members that align with contract, funder and Equus goals/objectives- Evaluates the performance and impact of the organization and staff in meeting objectives Performance and Quality- Ensure compliance to meet or exceed contractual expectations while responsibly achieving our mission and vision, ensuring efficiency and effectiveness of the operation- Ensure proper practices regarding record keeping, control systems, and proper reporting- Ensure all requisite training is delivered appropriately, providing effective training and support Operations- Ensure compliance with contractual and program requirements - Ensure a positive customer experience for all internal and external customers- Ability to interpret funder priorities and develop implementation plans- Develop and maintain effective relationships with our customers, including the funding agency and area employers- Administer policies and procedures in accordance with company, funder and program standards- Develop and maintain effective relationships with our customers, including the funding agency and area employers - perform Quality Assurance and Quality Monitoring- Other duties as assigned