Customer Service RepresentativeRequisition Id: 367279Business Unit: LTLLocation:Eugene, OR, US, 97402Solutions driven success.XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.Pay, benefits and more.
Pay starts at $19.83
7:00AM-3:30PM
Full health insurance benefits on day one
Life and disability insurance
Earn up to 13 days PTO over the course of your first year
9 paid company holidays
401(k) option with company match
Education assistance
As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.What you’ll do on a typical day:
Bill shipments pursuant to applicable tariffs and pricing agreements
Recognize and resolve documentation errors
Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
Process over, short and damaged freight and related documentation for customer resolution
What you need to succeed at XPO:At a minimum, you’ll need:
2 years of customer service experience
Strong computer, typing and 10-key skills
Experience with Microsoft Office
Availability to work a variety of shifts, including days, evenings, nights and weekends
It’d be great if you also have:
Transportation experience
Excellent verbal and written communication skills
This job requires the ability to:
Walk and/or stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery
Be part of something big.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.Review XPO's candidate privacy statement here. (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=enUS)