Job Summary:
We are seeking a skilled Technical Support Representative to join our team. As a Technical Support Representative, you will provide assistance and troubleshooting for computer systems, software, and network-related issues. Our product relates to the networking of manufacturing equipment. As such, your expertise in computer networking, software troubleshooting, and IT support will be essential in resolving technical problems and ensuring customer satisfaction.
Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Diagnose and resolve hardware and software issues
- Assist customers with setting up and configuring computer systems
- Troubleshoot network connectivity problems
- Collaborate with other team members to resolve complex technical issues
- Document customer interactions and resolutions in the ticketing system
- Stay updated on the latest technology trends and advancements
Requirements:
- Proven experience in technical support or a related field
- Strong knowledge of computer networking concepts and protocols (TCP/IP)
- Proficiency in Windows environments
- Familiarity with software troubleshooting and desktop support
- Excellent problem-solving skills and attention to detail
- Strong communication skills, both verbal and written
- Ability to work independently and as part of a team
- Certification or degree in IT or a related field is a plus
About Us:
- We are a maker of data collection software for manufacturing equipment. Our customers are all over the country and even the world.
- Our company has been in business since 1983
- We provide health, dental, 401(k), vision, and disability benefits to our employees
- The schedule is flexible. We could hire full time or land on a compromise for fewer hours. In particular - we strive to be accommodating to school schedules wherever possible.
Join our team of dedicated Technical Support Representatives and help us provide top-notch assistance to our customers. We want this to be a growth opportunity where as you build your skills and learn about our industry you can move up in our company. Apply now!