Job Summary:
Hotel Manager that has at least a year of experience that has the ability to develop team members, be the hero to make the guest experience amazing and handle front desk operations which includes:
1) Make the guest experience positively memorable!
2) Take reservations and provide guest services.
3) Implement front desk procedures/policies.
4) Provide inter-department communications.
5) Communicate with upper management, other front desk team members, housekeeping and maintenance.
6) Develop other team members to excel and be successful in their positions.
7) This career opportunity can lead to significant growth potential.
Job Duties:
Successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
Take phone and in person reservations and monitor reservations on a software program
Interact with team and guests that provide a great experience
Follow safety procedures.
Receive, investigate and act upon complaints from guests and employees.
Performs other duties as assigned.
Qualifications:
Superior customer service and public relations skills.
Ability to communicate clearly and effectively with customers, co-workers, and managers.
Knowledge of Microsoft Office, Internet, and has the ability to learn new software within a short period of time.