Provide high quality service consultation at the service counter. Employee will also process warranty claims with OEMs as part of their job scope. Multiple career progression opportunities can be pursued.
Key job responsibilities include (but not limited to)
Ascertain vehicle problems by listening to customers description of problems, conducting inspections and test drives and reviewing vehicle service records
Verify warranty contracts. Develop cost estimates by costing material, supplies, labor and getting customer approval
Prepare Repair Order (ROs) clearly describing vehicle problem, causes discovered and repairs and services required and entering the RO in to the Dealer Management System (DMS)
Oversee the repair process, ensure repairs are completed and vehicle performs to desired expectations. Deliver vehicle to customer after repairs are completed and collect payment while closing the Repair Order
Organize and prioritize the workflow of technicians in the shop
As part of the job employee to also timely process warranty claims with OEMs and issue parts requisitions with the parts department and close out the warranty claim ( may consume 30% of employee’s time)
Ensure warranty parts arrive and handed over to the right tech and Repair Order is closed.
Continue to advance self learning and training via online and on job training opportunities.
Knowledge / Skills / Abilities:
2-3 Years of automotive sales, service, or parts experience required
Good communication skills
Strong focus on customer service
Able to collaborate well with coworkers
Valid in-state driver’s license
Be able to use computers and digital diagnostic tools in the setup of vehicles
Ability to perform multiple tasks as needed
Strong attention to detail
Ability to work a flexible schedule if necessary
Call our office NOW for an IMMEDIATE phone interview at (541) 967-3600!
OR
Text JOBS to 541-967-3600!