The Division of Educational Ventures (DEV) is a growing, innovative, and collaborative organization with a commitment to providing high-quality online education. The division extends Oregon State University’s exceptional learning experiences including microcredentials, certificates, and degrees available to students throughout Oregon and around the world. DEV is a leader in national online education, our online bachelor’s program consistently ranks in the top 10 in the nation by U.S. News & World Report.
The division includes Ecampus, offering over 100 online and hybrid degree programs; the Ecampus Research Unit (ECRU), conducting and supporting original research in online teaching and learning; the Corporate and Workforce Education Unit (CWE), creating pathways for learners employed by partners in business and government; the Center for the Outdoor Recreation Economy (CORE), providing workforce development for the outdoor recreation industry; the Open Educational Resources Unit (OER), aiding faculty in adopting open course materials; and the Alternative Credential Unit (ACU), developing short-form educational opportunities
This recruitment will be used to fill one full-time Enrollment Services Recruitment Specialist (program representative 1) position for the Division of Educational Ventures at Oregon State University.
Position Summary
The Enrollment Services Recruitment Specialist (ESRS) will provide a personal connection to Oregon State for prospective students who are interested in learning online and plays a pivotal role in recruitment for online programs. This position nurtures leads from inquiry through application and participates in a variety of inbound and outbound recruitment activities (e.g. high touch outreach campaigns, recruitment events, webinars). The ESRS will help prospective students navigate institutional resources and provide realistic expectations for the OSU enrollment process and online learning. This position regularly responds to complex questions related to academic programs and university policies and procedures and connects with university partners on behalf of adult learners.
This position will work in partnership with the Associate Director of Outreach and Recruitment to strategize and facilitate management of outbound recruitment communications with prospective students, including leading high-touch campaigns via phone, email and text and traveling to and attending recruitment related events. Additionally, this position will collaborate with the Associate Director of Outreach and Recruitment and the student outreach team, consisting of 2-5 student employees, to coordinate outreach efforts.
This position collaborates with colleagues across the unit to develop, inform and update prospective student communications (e.g. website, email, advertising). The ESRS works closely with prospective students and possesses unique knowledge about this audience. Because of this expertise, the ESRS will be asked to serve on project teams, review materials and help with onboarding of new programs and corporate collaborators, ensuring that the prospective student voice and perspective is represented.
Oregon State University and the Division of Educational Ventures maintain and enhance a collaborative and inclusive community that is dedicated to equity and equal opportunity. All employees of the division are responsible for ensuring that these commitments are achieved. This position directly contributes to those goals by providing a personal connection to OSU for prospective students who have diverse backgrounds and who live in all 50 states and more than 50 countries.
Ecampus currently operates on a hybrid schedule, Tuesdays and Thursdays are designated in-office days as well as additional days as needed.
Position Duties Include
Respond to inquiries from prospective students through a variety of communication channels (e.g. phone, email, social media).
Advise prospective students and applicants on policies and processes involved with admissions, enrollment, and registration. Provide initial context, preliminary information and resources around transferring credits. Assist in comparing program options such as online learning, majors, minors, and course scheduling.
Utilize Ecampus’ customer relationship management system (Salesforce) to track engagement with prospective students, and to create referrals to Ecampus’ unofficial transcript evaluation service.
Access and interpret undergraduate admissions customer relationship management system (Slate) to inform communications and conversations with applicants.
Represent Ecampus at recruitment events, both on and off campus and virtually, and in presentations to campus partners.
Communicate with campus partners on behalf of prospective students to find answers to questions and help navigate campus resources.
Advocate to remove barriers for online learners by suggesting improvements to existing processes and procedures.
Collaborate with Ecampus marketing and web/IT colleagues to create and update Ecampus website and other marketing and recruitment materials.
Review and provide feedback on proposals for new online programs in order to ensure a smooth prospective student experience.
Plan and assign work for between 2 and 5 remote student workers.
Engage in professional development activities to maintain knowledge of best practices in higher education enrollment, customer service and marketing.
For more information and details please visit https://jobs.oregonstate.edu/postings/149882
Required Qualifications
Two years of technical or professional-level experience advising and/or instructing the public concerning specific programs or processes, monitoring programs, or performing participant reviews.
Customer-based sales, recruitment, or higher education admissions experience.
Experience engaging with different cultures and communities, demonstrating cultural sensitivity and awareness.
Experience with individualized customer service and relationship-building.
Professional experience clearly and accurately sharing written and verbal communications.
Exceptionally high accuracy level and attention to detail. Ability to work independently while applying discretion in handling difficult situations.
Experience managing multiple programs, establishing priorities and meeting deadlines.
Creative problem-solving and decision-making skills.
Experience with word processing, email, spreadsheets, and database systems.
Demonstrable commitment to promoting and enhancing diversity.
Experience participating in and/or leading diverse teams.
Preferred Qualifications
Bachelor’s degree in any field.
Experience working with non-traditional learners.
Experience working in higher education and serving prospective or current students
Experience with Customer Relationship Management (CRM) systems.
OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
Benefits:
Medical coverage - Employer contribution toward CORE benefits (medical, vision, dental, employee basic life)
Vacation leave (8 hours/month), sick leave (8 hours/month), personal leave (24 hours/year) and 11 paid holidays. Vacation leave increases with length of service.
Oregon Public Service Retirement Plan (OPSRP) plus additional optional plans
Parental or family medical leaves
Employee Assistance Program
Professional development opportunities
Cell phone provider discounts available at AT&T, Verizon, and T-Mobile/Sprint
Reduced tuition rates for you or your dependents/spouse/domestic partner
And more!
Work environment: Typical office environment, DEV currently operates on a hybrid schedule, Tuesdays and Thursdays are designated in-office days as well as additional days as needed. This position may require travel and working events after hours or on weekends.
How to apply: If you are excited about the opportunity to work with a mission-driven organization please submit an application using the link -
https://jobs.oregonstate.edu/postings/149882
Posting #P04652CT
Closing date: 03/04/2024