A locally owned company operating within the Greater Portland and Vancouver area is looking to hire a Customer Service Dispatcher Rep to join their team in Damascus, Oregon. This position is a long term opportunity and fully onsite. Pay: $23 - $24/hrDescriptionDispatcher/Customer Service role that will manage a multi-line phone system. The role will provide product/service information and provide phone support to resolve customer issues with their alarm systems. Will need to be able to help troubleshoot and investigate issues.
Manage High Volume Calls
Identify customers needs to achieve satisfaction
Schedule customers for install and service appointments with multiple technicians
Walk customers through technical issues by phone (this will be trained )
Build Relationships with customers
Process account cancellations
Accuracy with data entry
Skills & Qualifications
3 plus years of Office Experience
3 plus years of Customer Service
MS Excel (proficient)
Pay and BenefitsThe pay range for this position is $23.00 - $24.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Clackamas,Oregon.Application DeadlineThis position is anticipated to close on Apr 9, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.