COIC is looking for an experienced IT professional to add to the team to support a broad range of IT needs including supporting Cascades East Transit operational Systems. Preference will be given for applicants with experience working directly with IT systems in industries that utilize computer aided dispatch systems, automated vehicle locations, video surveillance, radio systems, digital signage, APP based programs, and other transportation related systems. Experience with troubleshooting and installing these systems from a software and hardware perspective is preferred, along with any other hands-on experience related to software and hardware configurations in an operational environment. Come join COIC and work for a growing organization serving and doing great things in Central Oregon!
Job Details:
Job Title – IT Services Technician
Hours – Typically, normal business hours
Position based in Bend, OR
Benefits include health, vision, and dental. One low monthly premium will cover you and your dependents. Earn vacation and sick time from day one and employer paid retirement! Other benefits available.
Summary of Duties:
The primary role of the IT Services Technician is to effectively and independently perform various IT-related tasks and projects, while also prioritizing the needs of the COIC team. The IT Services Technician works alongside the Managed IT Services Provider, acting as the liaison between COIC and the contractor to ensure that all COIC's IT needs are met. This position will assist in the administration and maintenance of a wide array of current and future software and hardware technologies at COIC. This position will provide IT services, as assigned by the Executive Director, in a variety of COIC departments and programs including supporting Cascade East Transit (CET) in software-hardware configuration in all vehicles.
Essential Qualifications, Knowledge, Skills, and Abilities:
- High School Diploma or GED and either of the following or equivalent relevant qualifications:
- Two or more applicable industry certifications or certificates, and at least 4 years of combined educational and work experience. Candidates who have not completed a 2-Year (or higher) technical degree program may be required to demonstrate knowledge in fundamental areas of the position. Example Certifications: SQL, Network+, A+, Cisco, Microsoft, Linux+, JavaScript, Security+, Java SE, MS Security (or equivalent)
- Technical Degree (Associate or Higher) and at least 3 years of applicable professional experience.
- Ability to identify, troubleshoot, and resolve complex issues and develop long-term strategies relevant to the position both in person, via telephone, or remote screen sharing.
- Intermediate to Advanced MS Windows experience with fundamental knowledge of Domain Host/Server Relationships, Access Control Lists, Events, Inheritance, and Active Directory.
- Knowledge of routers, switches, firewalls, and network components/technologies.
- Experience with current workstation operating systems including multiple versions of Windows OS and office technologies including MS Office and Adobe.
- Knowledge of scripting/programming, ability to read and conform to application programming interfaces, ability to positively contribute to the development of internal applications, tools, and utilities (Node JS primarily), knowledge of SQL language, Web Form Design / Persistent Storage (C.R.U.D.), HTML, CSS, JavaScript.
- Beginner to intermediate knowledge of various virtualization technologies and benefits.
- Knowledge of diagnostic theories that lead to the isolation of issues and resolution, such as split-half.
- Disciplines of computer repair, including proper installation of components and an understanding of ESD, and safe storage.
- Ability to communicate technical jargon into common language.
- Ability to research and discover solutions via trusted internet resources and knowledge bases, and ensure solutions are applicable and safe.
- Knowledge of safe computing and internet practices to protect against phishing, SPAM, malware, social engineering, and other modern threats for self and staff education.
- Knowledge of intermediate mathematics, statistics, and data analysis, including algorithmic expressions, bar graphs, charts, and technical writing.
- Knowledge of generally needed IT updates.
- Working knowledge of Microsoft 365, Exchange, Azure Active Directory, Teams, SharePoint, etc.
- Develop and maintain effective, harmonious and reasonable work relationships with others.
- Work collaboratively with department managers on projects, under general direction from the Executive Director.
- Preferred: Ability to assist MySQL/MS SQL Database Administration (DBA) including queries, record management, web server, host and content management administration, training, support, safety, and data and query optimization.
To view this opportunity, read the full job description and/or apply for this job, visit us at https://www.coic.org/careers/.