POSITION
JOB TITLE: Visitor Safety and Security Specialist
DEPARTMENT: Visitor Services
CLASSIFICATION: Hourly, full-time, nonexempt
REPORTS TO: Visitor Experience Manager
SUPERVISES: N/A
SALARY RANGE: $20.00 an hour
JOB SUMMARY
The Visitor Safety and Security Specialist is responsible with assisting and maintaining public safety, keeping a secure environment, and helping Museum visitors in various highly dynamic environments. Workdays for this position are Thursday through Sunday.
ESSENTIAL FUNCTIONS (in order of priority with the percentage of time spent on each)
Customer Service and Safety 85%
Provides customer service to our visitors by carrying out safety and security procedures, site-specific policies and, when appropriate, emergency response activities.
Routinely walks all buildings and grounds of Museum property, to promote visitor safety and security.
Responds to emergencies on Museum property such as medical emergencies, lost persons, alarms, etc., and provides care and direction within the scope of training, and coordinate with emergency responders.
Ensures guest behavioral guidelines are being observed. Engages in an informative manner about how the behavior impacts Museum wildlife, experience, etc.
Reports potential building fire and safety code violations to the Safety Committee as appropriate for follow-up and reinforcement of training and compliance standards.
Documents in a written report any security-related incidents or medical responses occurring at or related to the High Desert Museum property.
Maintains ongoing knowledge of the Museum’s exhibits and programs, as well as common information about the High Desert. Collaborates with other departments on trainings, etc to learn how to field questions from visitors in a way that aligns with the Museum’s mission.
Proactive Problem Solving 10%
Assists Admissions, Store and/or Café when needed
Assists with Museum appearance as needed, such as washing fingerprinted windows on busy days
Stocks and orders visitation material as needed
Supports volunteers as needed
Additional Duties 5%
Contributes to and support the Museum’s DEAI initiatives
Contributes to and support the Museum’s AZA accreditation
Assist with museum events – Free Days, High Desert Rendezvous fundraising gala, etc.
QUALIFICATIONS:
EDUCATION/CERTIFICATIONS:
High school diploma or equivalent combination of education, training, and experience.
Must be willing to obtain and maintain a minimum of CPR and Basic First Aid certifications as training by the Museum is provided.
Must possess or be able to obtain within the first three months of employment a valid Oregon driver’s license to operate High Desert Museum vehicles.
PREFERRED EXPERIENCE:
Experience in crowd management situations.
Experience or skilled in de-escalating stressful interactions.
Ability to maintain confidentiality in all aspects of the security function and reporting duties.
Ability to remain calm in high-pressure situations.
Experienced or skilled in Museum interpretation or educational engagement a plus.
SKILLS/ABILITIES
Strong customer service skills.
Ability to comply with all Museum policies, procedures, and safety regulations.
Embrace, support and help implement the Museum’s continued learning and commitment to justice, diversity, equity, accessibility and inclusion.
Proficient in Microsoft Office Suite or similar software.
PHYSICAL ELEMENTS
Ability to work flexible hours and days, including weekends.
Ability to log miles on your feet on the Museum grounds year-round, including in the varied weather of summer and winter
EQUIPMENT USE
Computer and phone use
Radio use
TO APPLY: Email PDFs of your resume and cover letter to [email protected]