Redmond business is looking for a motivated and detail-oriented individual to join our team.
This is a fast-paced position offering great potential for a committed individual with a competitive drive and passion to succeed. This position is primarily responsible for the day to day support for the IT Department and end user technical support.
PRIMARY DUTIES AND QUALIFICATIONS
Work with and support the IT Department in the execution of company needs
Provide support for any IT issues and problems
Provide assistance by phone, email, in-person while using a ticket management system
Track issues and update the internal knowledgebase with issue resolution details
Track user account creation, changes and deletions
Monitor backup system alerts and escalate errors
Maintain user accounts including rights, permissions and system groups
Manage critical incidents
Quickly and accurately triage issues to determine incident scope and impact
Follow-up on tickets at pre-defined intervals until resolved
Preferred undergraduate degree, preferably in a technology related or operations centric field.
2 Years of help desk experience
Basic web development including HTML, CSS, and JavaScript
SQL familiarity
Strong technical support skills
Microsoft Windows Environment
PREFERRED / NOT REQUIRED
Crystal Reports
Angular + AngularJS
NodeJS
Ability to develop solutions for a variety of technical and operation problems.
Position is not available as remote. Must be able to work full time in Redmond, OR location.