Join Our Team as an Experienced Plumbing Service Dispatcher!
Severson Plumbing & Mechanical, a leading plumbing contractor in Bend, is looking for an experienced Service Dispatcher with a passion for the construction industry and a desire for long-term growth within our company. If you’re reliable, thrive in a fast-paced, open workspace, and are comfortable handling both service scheduling and collections, we want to hear from you!
Key Responsibilities:
- Manage and coordinate incoming service requests for our Journeyman Plumbers and HVAC technicians.
- Work closely with other dispatchers to ensure seamless operations and optimal technician deployment.
- Optimize technician schedules based on job type, complexity, and skillset to ensure timely service delivery.
- Maintain accurate records for scheduling, job tracking, and parts requisition.
- Lead collections efforts by contacting customers with outstanding invoices, resolving billing issues, and ensuring timely payments.
- Respond to customer inquiries via phone, voicemail, and email in a professional and timely manner.
- Input new customer data into ServiceTitan—the most important software for our operations—and manage billing and account details.
- Assist in creating estimates and proposals for plumbing services based on initial customer information.
- Support field technicians by providing detailed job information and technical support as needed.
- Build and maintain strong relationships with customers through proactive communication.
- Handle and escalate customer issues, ensuring a timely and satisfactory resolution.
- Keep detailed records of customer interactions, updates, collections, and job documentation.
Qualifications & Skills:
- Proven experience in customer service, dispatching, and collections, preferably within the plumbing or HVAC industry.
- Strong communication skills, both written and verbal.
- Passion for the construction industry and a desire to work long-term in a dynamic role.
- Ability to work under pressure in a team-oriented environment.
- Proficient in using ServiceTitan as well as other office software like Sage100, Excel, and Outlook.
- Highly organized with the ability to prioritize and multitask efficiently.
- Reliability is a must – we need someone who can be counted on to show up and deliver, especially on Fridays.
Education:
- High school diploma or equivalent preferred.
Experience:
- Minimum of 2 years in customer service, dispatch, preferably in plumbing dispatch. Pay is dependent on experience in plumbing dispatch.
Position Details:
- Monday to Friday, 8:00 AM – 5:00 PM, with a 1-hour lunch break. Fridays are our most important day, so dependability on that day is critical.
- This is not a remote position. Dispatching requires you are in the office full time.
Benefits:
- Full-time position with a competitive benefits package available after a 60-day probationary period.
At Severson Plumbing & Mechanical, we’re eager to hire a dedicated, reliable individual for this long-term role. If you’re passionate about construction, excel in a high-energy work environment, and are ready to make a meaningful impact on our team, we encourage you to apply by emailing in your resume and cover letter!