Position Overview:
Direct2 is seeking a dedicated Owner Services Specialist to join our team in Bend, Oregon. This service-focused role centers on providing exceptional support to our valued aircraft owners while managing various administrative functions. The ideal candidate will bring a bubbly, enthusiastic personality combined with meticulous attention to detail and a genuine desire to please. You'll be the friendly voice of Direct2, ensuring our owners feel valued and supported at every interaction.
Key Responsibilities:
Foster and sustain strong relationships with our aircraft owner network through proactive, friendly communication
Serve as primary point of contact for all owner inquiries, concerns, and requests
Provide cheerful, solution-oriented support that exceeds owner expectations
Maintain regular communication with owners regarding aircraft performance, scheduling, and updates
Coordinate owner requests with aviation management and flight operations teams
Ensure owner agreements, preferences, and special requirements are meticulously documented and executed
Administrative Excellence:
Manage owner accounts with exceptional attention to detail
Maintain accurate and up-to-date records in our management systems
Prepare owner reports, statements, and correspondence
Process owner documentation and ensure compliance with all requirements
Track and coordinate maintenance schedules, insurance renewals, and regulatory items
Support billing and revenue reporting processes for owner accounts
Phone & Communication Support:
Answer incoming calls with a warm, professional demeanor
Direct calls appropriately while providing immediate assistance when possible
Handle owner inquiries via phone, email, and other communication channels
Maintain a positive, helpful attitude even during busy periods
Provide backup phone coverage for other departments as needed
Team Collaboration:
Work closely with flight operations to ensure owner preferences are communicated
Collaborate with maintenance and scheduling teams on owner aircraft availability
Support the team in resolving any service issues promptly and professionally
Contribute ideas for improving owner satisfaction and service delivery
Maintain positive relationships across all departments
Ideal Candidate:
2+ years experience in customer service, hospitality, or administrative support
Naturally bubbly, warm personality with genuine enthusiasm for helping others
Exceptional attention to detail - nothing slips through the cracks
Outstanding verbal and written communication skills
Ability to maintain composure and positivity in all situations
Strong organizational skills with ability to manage multiple tasks
Proficient in Microsoft Office Suite and comfortable learning new systems
Team player who brings positive energy to the workplace
Takes pride in delivering service that delights and impresses
Preferred Qualifications:
Experience in luxury hospitality, private aviation, or high-end customer service
Background working with high-net-worth individuals
Knowledge of aviation industry (training provided for the right candidate)
Experience with CRM or customer management systems
Personal Attributes We Value:
Aims to please - finds joy in making others happy
Detail-obsessed - catches errors others might miss
Naturally friendly and approachable
Problem-solver who stays positive under pressure
Self-motivated with strong follow-through
Adaptable and eager to learn
Compensation & Benefits:
Competitive base salary commensurate with experience
Professional development opportunities
Hybrid work flexibility after training period
Opportunity to work with an exceptional team in beautiful Bend, Oregon
Work Environment:
Based in Bend, Oregon with stunning mountain views
Supportive, collaborative team atmosphere
Modern office environment
Hybrid flexibility available after initial training period
No sales pressure - focus entirely on service excellence
To Apply:
Please submit your resume and a cover letter that showcases your personality and explains why you're passionate about providing exceptional service. Tell us about a time when your attention to detail made a difference, or when you went above and beyond to delight a customer. We want to get to know the real you!
Direct2 is an equal opportunity employer committed to building a diverse and inclusive team.