Job Description: Central Oregon Villages (COV) Case Manager
Reports To: Executive Director
Directly Supervises: None
Status: Full time
Qualification:
Two (2) years of direct service experience or equivalent education, including case management services to vulnerable populations, advocacy for low-income populations (or related), experience working with and an understanding of culturally diverse groups
Ability to exercise sound, independent judgment, to maintain a high level of confidentiality, to respond effectively to emergency and crisis situations and resolve problems
Sets and models high standards of honesty, integrity, and ethical behavior
Is adaptable and flexible and deals effectively with uncertainty
Acts with a sense of reasoned urgency
Demonstrates effective and professional written and interpersonal communications skills
Responsibilities
The primary responsibility for any staff member is the safety and security of the facility, staff, participants, volunteers and the surrounding neighbors while providing emergency shelter.
This requires the flexibility of all staff members to adjust to and respond accordingly to immediate issues of concern, whether identified by another staff member, participant or outside representative
Teamwork and open communication between staff is essential in the success of Central Oregon Villages, its participants, staff, and volunteers
Communicates and coordinates with adults and families inquiring about shelter and completing inquiry forms
Performs thorough intakes for participants including maintaining individual client records
Maintains professional boundaries and utilizes de-escalation skills with clients
Keeps case management logs up to date
Completes daily unit checks and checks the completion of deep cleans in participants units
Conducts urinalysis and breathalyzers during intake process and randomly as needed throughout stay
Follow up on participants exits ensuring programmatic duties are completed including bedding is stripped and all belongings are stored accordingly to policies
Conducts rounds regularly, alert for suspicious/illegal activity and to maintain site security and safety
Holds residents accountable for their actions in accordance with our rules and regulations and responds immediately and thoroughly with communication, clarification, and procedure
Contacts emergency/law enforcement, if needed, for issues during shift and communicates with management team regarding these issues
Contacts management in the event of extenuating circumstances and the need for clarification
Monitors participant behavior (adults and families) upon entry and throughout stay; alerts to conditions that are in violation of participant policies and safety concerns and responds swiftly and accordingly
Maintains consistency agency wide following Standard Operating Procedures
Attend monthly staff meetings and program meetings as scheduled
When needed, maintains cleanliness in front desk area, program support offices, staff bathrooms, staff kitchen area, and all staff common areas
Conduct client-centered assessments and documentation of information including the areas of housing readiness, employment/income, physical and mental health, legal issues, health coverage, etc
Create and maintains mutually agreed upon Action Plans for participants in order to assist with forward movement in case management goals
Provide practical help, referrals, coordination, individualized support, and problem solving to facilitate participants access to community resources including locating housing, food, clothing, school or vocational opportunities or services, relevant physical or mental health services; and advocacy services
Conducts case management meeting as scheduled; documenting meeting and emphasizing trauma-sensitive approaches and goals
Meets with Executive Director regularly to review case load and ensure continuity of services
Assist in participants transition by providing support, guidance, and direction
Maintains strong established professional partnerships with outside agencies
Coordinate community partner referrals, specific to areas supporting ongoing housing stability
Maintains all records pertaining to programs, tracking and documenting participants’ progress towards self-sufficiency
Demonstrates capacity to serve diverse people in a culturally sensitive and non-discriminatory manner
Provide coverage and assistance for team members
Works as part of a team to find solutions and takes initiative in finding other tasks that need to be completed to assist other team members
Data entry and grant management duties as needed and directed by the Executive Director
Please send Cover letter and Resume to:
Nicky Merritt