F&B Manager - FT with Benefits/ Nights and Weekends Required
$52,000 to $58,000 please apply for this role online: https://recruiting.paylocity.com/Recruiting/Jobs/Details/3505825
The Job
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Observe guest reactions and confer frequently with team members to ensure guest satisfaction.
Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergencies.
Encourage Social Media/5-star compliments or reviews on OTA’s.
Operational Management - Oversee day-to-day food and beverage operations, including restaurants, bars, banquets, room service, barista/coffee, and kitchen/culinary.
Ensure compliance with health and safety regulations and maintain high sanitation standards – develop, implement, and oversee structured cleaning and maintenance.
Creates Schedules for F&B teams.
Quality Control - Monitor food and beverage quality and presentation to uphold the establishment's standards.
Address any customer complaints or concerns promptly and professionally by responding to reviews.
Inventory Management - Manage inventory levels of food, beverages, and supplies to minimize waste and control costs.
Coordinate with suppliers to ensure timely and cost-effective replenishment.
Customer Service - Foster a customer-centric culture to ensure a positive and memorable dining experience for guests.
Interact with guests, gather feedback, and implement improvements based on customer comments.
Understands food and beverage P&Ls and works successfully within budgeted parameters of labor, beverage, and operating expense lines.
Responsible for accurate beverage cost controls as well as being in line with budget for monthly beverage costs.
Manage monthly operating expense budget to ensure food and beverage associates have the tools they need to succeed.
Maintain knowledge of:
All hotel and departmental policies and procedures.
Point of Sale software and Time Management systems.
Property expert on POS and reservation software and manages all data input, ensures proper training to new associates, and is the go-to person on the property for functionality issues.
Collaborate with Chefs to build menus, plan holidays and special events, and create mutual support between the front and back of the house.
Collaborate with the marketing team to maintain an incentivizing guest loyalty program.
Source and acquire new items for the grab-and-go market that are locally sourced, sustainable, and unique.
Work with vendors to establish proper product training for team members.
Make suggestions and recommendations regarding recruitment and selection of team members and participate in the interview process of potential team members.
Make suggestions and recommendations regarding the advancement and promotion of team members.
Make suggestions and recommendations regarding recognition and reward programs, safety management, performance evaluations, and team member relations.
Assist with team member relations, including handling complaints and grievances and making recommendations and suggestions to the Director of F&B when necessary, regarding disciplinary action to be taken against a team member, up to and including termination.
Is "hands-on" and works side-by-side training and supporting team members.
Develop, implement, and oversee a structured cleaning schedule for F&B outlets.
Maintain knowledge of correct maintenance and use of equipment.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Monitor team members' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective team members.
Prepare and adjust weekly work schedules by staffing guidelines and labor forecasts.
Coordinate breaks and assign work duties to team members.
Assist team members with their job functions to ensure optimum service to guests, but in no instance should the F&B Manager spend more than 50% of their time assisting team members with their job functions.
Job Requirements
Must be a United States citizen or possess a valid work permit.
Must be able to read, write, and speak English. Fluency in other languages is beneficial.
Professional in appearance and demeanor.
Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
Must have the ability to deal effectively and interact well with guests, vendors, and te
Knowledge of food and beverage service operations preferred but not required.
Ability to calculate figures and amounts using basic math.
Education and Experience
Minimum of 1-year supervisory experience in food service operations required.
Prior Hotel experience preferred.
Salary Description
52000 - 58000