We are looking for an experienced floor manager to join our dynamic team here at Blacksteer Steakhouse & Saloon
As an experienced restaurant floor manager, you're the linchpin of the dining experience, orchestrating everything from seating arrangements to staff coordination and customer satisfaction. Your role is pivotal in ensuring smooth operations, a welcoming ambiance, and impeccable service standards. Here are some key responsibilities and skills you might possess:
Team Leadership: You lead by example, motivating and guiding your staff to deliver exceptional service. Your ability to delegate tasks effectively while maintaining a positive work environment is crucial.
Customer Service Excellence: You understand the importance of exceeding customer expectations. You're adept at handling complaints gracefully and ensuring that guests leave with a positive impression.
Floor Operations: You're a master of logistics, overseeing table turnovers, reservations, and waitlist management efficiently. You ensure that the flow of service is seamless even during peak hours.
Staff Training and Development: You invest in the professional growth of your team members through ongoing training programs and constructive feedback sessions. This ensures that everyone is equipped to deliver top-notch service.
Problem Solving: You thrive in high-pressure situations and can think on your feet to resolve issues swiftly. Whether it's a kitchen mishap or a staffing shortage, you remain calm and composed.
Menu Knowledge: You have a deep understanding of the menu offerings, including ingredients and preparation methods. This allows you to make informed recommendations to guests and address any dietary restrictions or preferences.
Health and Safety Compliance: You ensure that all health and safety protocols are followed rigorously, both for the well-being of customers and staff.
Communication Skills: You excel in communication, whether it's liaising with kitchen staff, coordinating with servers, or interacting with guests. Clear and concise communication is key to maintaining a well-functioning operation.
Adaptability: The restaurant industry is dynamic, and you're adept at adapting to changing circumstances, whether it's implementing new technology, adjusting to seasonal fluctuations, or accommodating last-minute reservations.
Your role as a floor manager is pivotal in shaping the overall dining experience and maintaining the reputation of the restaurant. Your combination of leadership, hospitality, and operational skills makes you an invaluable asset to any establishment.