Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location:
2522 SE Jessie Butler Circle Redmond, OR 97756
This is a position that pays $17.50 / hour + performance based monthly bonus $50 - $200. Hourly base plus generous incentive plan provides the overall potential to earn $18.00 - $19 / hr or more! Additionally, this position has a $500 Hiring Bonus!
We offer:
Paid time off
Employee discount
Retirement savings plan including 401k
Training and development
Additional health benefits for full time employees
The schedules available are:
Sunday: 4:00pm-12:30am
Monday: 4:00pm-12:30am
Tuesday: OFF
Wednesday: OFF
Thursday: 1:00pm- 9:30pm
Friday: 4:00pm-12:30am
Saturday: 4:00pm-12:30am
We are hiring now for immediate openings.
Responsibilities include:
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Perform miscellaneous and backup duties job-related duties as assigned
Qualifications:
Must be at least 18 years old
High school diploma or GED equivalent required
Must have a valid drivers license
No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 3 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must have worked 6 months or more at current or most recent employer