Service Order Coordinator About the OrganizationCogent is a growing, midwest company that provides creative and innovative fluid processing solutions. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity and Water Technology Group. Cogent companies are committed to providing compelling, pertinent and logical solutions while serving the local Industrial, Municipal, Commercial Building Trades, Oil & Gas markets. Our people make the difference. Our shared values define us as a team and bring our vision to life. We are an employee owned business where more than 220 employee owners expect their teammates to work hard, be creative, and get engaged and together we build our future and share in the outcome!DescriptionAre you looking for a great company with great people, a place you can retire from someday? If a position where you can directly impact the success of an organization and share in that success as an Employee Owner sounds like a refreshing opportunity, then check us out. Together we build our future!Cogent is currently looking for a bright, self-driven individual to help coordinate and schedule shop service work for our Tulsa and Denver branches. As anOrder Coordinator, you will be responsible for the coordination of the entire service process from beginning to end. This position plays an integral part in the overall operation of the company and will beworking out of our Tulsa Oklahoma location.What we value:
Bright, entrepreneurial, and industrious individuals looking to apply themselves creatively
Individuals who are comfortable speaking up, sharing ideas, and driving change
Energetic teammates looking for more than just a job to pay the bills
Passionate individuals who naturally do more than is asked
Essential duties of this position are:
Prepare and distribute timely service estimates
Interpret commitments made to customers by other company employees and clarify when there is confusion or ambiguity
Responsible for the procurement of all parts, equipment, and tools needed for each job
Utilize the support and coordinate the work of the service department to ensure each service job is managed with excellence
Prioritize tasks based on customer needs (internal and external)
Monitor quality from project planning through service completion
Process service-related warranties and returns to vendors in a timely manner
Develop and maintain solid relationships with customers both internal and external
Communicate directly with customers regarding scope, schedule, and cost
Manage schedules for technicians and other field-service related personnel
Embody and exhibit Cogent’s core values on a daily basis
PositionOrder Coordinator Position RequirementsQualified candidates should have the following knowledge, skills, and abilities such as:
Three years’ minimum experience in entry-level construction management, project management or equivalent
Ability to perform tasks with high attention to detail and accuracy
Ability to work both independently and in a team-oriented, collaborative environment
Ability to elicit cooperation and defuse tension, if necessary in a customer service environment
Knowledge of purchasing and sales techniques
Excellent project management skills; ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Excellent verbal and written communication skills
Excellent customer service, interpersonal and phone etiquette skills
Proficiency in MS Office including Word, Excel
Proficiency in P21 or other accounting/scheduling software programs
Ability to lift up to 25 pounds
Other items of importance:
The position is 90% office environment, 10% shop
Overtime, without prior notice, may be required
Travel may be required for training purposes
Who we are:Cogent is a growing, Midwest company that provides creative and innovative fluid processing solutions. We are committed to serving the local Industrial, Municipal, Commercial Building Trades, Oil & Gas markets. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity and Water Technology Group. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our employee-owners help build healthy and prosperous communities through creatively engineered solutions for our customers.What we offer above and beyond competitive pay:
Employee Ownership Stock (ESOP)
401(k) with matching
Profit-Sharing Plan
Health, Dental, Vision and Life insurance
Generous PTO and Holidays
And much more!
We value a great attitude and hard work and in return provide competitive wages, employee ownership, benefits, training and career growth opportunities. To begin a rewarding career with Cogent, apply today at cogentcompanies.com/careers/EOE StatementCogent, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law. Exempt/Non-ExemptNon-Exempt Full-Time/Part-TimeFull-Time LocationTulsa CategoryCustomer Service DivisionCogent, Inc. This position is currently accepting applications.