Quality Manager

SUMMARY OF ESSENTIAL FUNCTIONS:Reporting to the associate regional Quality Manager and functionally to the Customer Operations  manager Site.  Quality Manager will plan, coordinate and manage the development and implementation of all aspects of the Company Quality Assurance Program. Additionally, the role will be responsible for sharing the lesson learned and the best practices identified at the site with the Global Quality Organization.Prioritize and manage QA department activities and workload to support the strategic goals of the company.Collaborate with senior leadership to align process improvement efforts with organizational goals and objectives, ensuring strategic alignment and driving continuous improvement culture throughout the company.Manage the ISO 9001:2015 certification process.Manage the Quality Management Systems (QMS).Oversee external and internal audits.Review and action customer incidents and inquiries.Lead corrective action process to ensure that identified causes are adequately addressed.Lead problem solving and root cause identification efforts.Lead new product qualifications for both product performance and manufacturability.Lead continuous improvement teams using Lean and Six Sigma tools using the following tools: Value Stream Mapping, Cpk/Ppk, GR&R, SPC, Control Plans, Sampling Plans, Kaizen, 5S, Statistical Analysis, SMED, 5 why’s, Root Cause analysis, VOC, QFD, Error Proofing, Robust Design, FMEA, Cause and Effect Diagrams, Pareto Analysis, etc.Work with Customer Operations and Service sites to identify and document incidents and non-compliance findings.  Assisting and managing the activities of the Quality Managers/Site leaders to create corrective action plans to manage non-compliances to closure.Support Supplier Qualification and issue resolutionProvide tactical strategic support at a Customer Operations and Service Site level.Coach and council employees on performance deficiencies and document as required.Support the development of the quality management system to manage site specific  programs.Support the development of the quality management system to manage regulatory compliance.