Mercedes-Benz Service Advisor

Join our team at Mercedes-Benz in Tulsa, Oklahoma as a Service Advisor. We're looking for a professional and customer-focused individual to serve as the primary liaison between our valued clients and our service department. In this role, you'll combine your automotive expertise with exceptional customer service skills to ensure a premium experience for Mercedes-Benz owners.Greet customers and assess their service needs, scheduling appointments and explaining repair processesPerform vehicle walk-arounds with customers to identify and document service requirementsCommunicate effectively with technicians to ensure accurate diagnosis and timely completion of repairsProvide detailed explanations of recommended services and repairs to customers, ensuring they understand the value and necessity of the workPrepare accurate cost estimates and obtain customer approvals for all servicesMonitor the progress of repairs and keep customers informed throughout the service processHandle customer concerns and complaints professionally, working to find satisfactory resolutionsMaintain up-to-date knowledge of Mercedes-Benz vehicles, systems, and service proceduresUtilize automotive diagnostic software and CRM systems to manage customer information and service historiesCollaborate with parts department to ensure availability of necessary components for timely repairsAssist in maintaining a clean and organized service area