Position Description:Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!What You Will DoThis position is for the Tulsa areaPerform intermediate level of accounting work related to processing customer requests and payments.Research and reconcile customer account activity using office equipment including:
Computers
Microfiche viewers
Calculators
Multifunctional devices
Skip tracing software
Identify verification software
Assist customers, employees, and others in person, telephone, and electronic communications with service/refund requests, account inquiries, service/billing/payment disputes, and emergency situations.Negotiate arrangements for payment of gas bills; provide information regarding governmental agencies and special assistance programs.Analyze customer usage and payment history and processes field service orders, Electronic Work Queues, and customer payments.Maintain logs and records including:
Customer payments
Duplicate bills
Service orders
Account adjustments
Accounts requiring follow-up actions
Bill breakdowns
Customer complaints
Social service agency pledges
Regular and reliable attendance is required in performance of job.Employee may perform additional responsibilities as assigned.What You Will NeedKnowledge of use and function of office equipment applicable to position including:
Keyboards such as computers and typewriters
Calculators
Experience with application of basic arithmetic: addition, subtraction, multiplication, and division. Application of decimals and percentages.Knowledge of customer service and collection policies and procedures.Experience and training related to:
Customer relations/interpersonal skills
Deposit requirements/payment schedules
Customer Service System applications
Read and write fluently in English.
Licenses and Certifications
Applicable driver's licenseLift or move objects weighing up to 10 pounds 4 5 times a day; up to 20 pounds 1 2 times a day.React immediately to emergency situations to prevent injury to self and others.Operate tools and equipment required.Communicate and exchange verbal and written information and instructions.Visual abilities to perform job responsibilities.Diversity at ONE GasInclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.ONE Gas has great benefits! Here are just a few:Medical/Dental/Vision packages that fit your family's needs.Paid Time Off401K that is 100% matched up to 6%.Profit Sharing PlanPaid Parental LeaveBasic and Operation Employee Term Life InsuranceEducation Assistance and Tuition ReimbursementPosition Requirements:The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.Job ID: 5405Functional Area: Customer ServicePosition Type: Full-Time RegularRelocation Provided: NoLocation: Tulsa, OKDepartment: CUSTOMER SVC/OFFICE SUPPInternal / External: InternalExperience Required: